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Overview

This page

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outlines the steps to connect to RDS

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using an RDP client on supported laptop and desktop operating systems.

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At present, both Windows and macOS are supported.

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If you'd rather access RDS directly within your web browser, please refer to the " Remote Desktop Services via Browser" page for guidance.

On This Page

Table of Contents

Before you Connect

Before you connect, please note the following important considerations for using the RDS solutions.

  • Save your work to your network (H:\) drive

    • Just like physical labs, any files saved to the local hard drives will be removed.

  • Save your work often

    • Although we consider the RDS platform to be stable, working remotely brings many factors into play, such as unexpected network outages, ISP issues or problems with your home network or personal devices. Saving often will help avoid losing your hard work and valuable time.

  • Please be aware: Idle sessions will automatically be logged out after 4 hours.
  • Only one session can be active per user. Logging into another session will disconnect from the previous and reconnect on the new session.
  • Google Chrome,Firefox, and Edge are the recommended browsers for connecting through the WebUI.

Retrieving and RDP file for RDS

You must first receive the RDP file from the web client in order to connect through the RDP client. 

Recommended Browsers: Please note that recommended browsers include Google Chrome, Microsoft Edge, or Firefox.

  1. Using a web browser, navigate to rds.syr.edu.
  2. If you are not logged in already, you will be prompted to do so using your University NetID and password.
    RDS login pageImage Removed
  3. In the top right is a sprocket icon, Sprocket IconImage Removed, click on it.
    RDS login pageImage Removed
  4. In the Settings Pane select the radio button to "Download the rdp file". 
    Settings PaneImage Removed
  5. After selecting the "Download the rdp file" setting, on the main screen of the web page select a resource pool, such as SULabs. 
    When clicking on a resource pool, an RDP file will now be downloaded and can be used.

Connect to RDS via a RDP Client

Once you have retrieved the RDP file using the steps above, you are ready to connect your device. Follow the instruction below based on your operating system. 

Note
titleRDP File Required to Proceed

You must first receive the RDP file from the web client in order to connect through the RDP client. Follow the instructions above before attempting to connect on Windows and macOS.

Windows

  1. Open the RDP file for the desired RDS pool. 
  2. You will be prompted with a login
    1. Under username, enter your email: <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

macOS

  1. Download and install the Microsoft Remote Desktop Mac App
  2. Open the RDP file for the desired RDS pool.
  3. You will be prompted with a login
    1. Under username, enter your email:  <Your NetID>@syr.edu
    2. Under password, enter: <Your NetID Password>

Troubleshooting

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exclude^(Problem:|Solution:)
 

Connect to RDS via Remote Desktop

Instructions

  1. Installation:
  2. Accessing the RDS Collection

    Launch the Remote Desktop app on your OS and click on the + Add button > Workspaces

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  3. You can access RDS by entering your email <NetID>@syr.edu

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  4. Click on Subscribe to add the collection(s) to your Workspace

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  5. You will now be able to access your collection directly

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  6. When prompted for login to the collection resource

    • Username: Enter your email in the format <Your NetID>@syr.edu.
    • Password: Enter your NetID password.



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Troubleshooting

Problem:   

RDP Error -   "There was a problem connecting to the remote resource

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. Ask your network administrator for help"

Solution: 

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Steps:

  • Press Windows + R to open run and type Regedit. Press the Enter key.
  • Navigate to HKEY_CURRENT_USER > Software > Microsoft > Terminal Server Client.
  • Navigate to the right-hand pane, right-click, and choose New > DWORD (32-bit value).
  • Name this option as “RDGClientTransport.”
  • Double-click this newly-created file. Its properties will open, and here, look for an option to set the value data. Enter the value 1. Click OK and close the Windows registry.

Reference:  How to fix remote desktop can't connect error

Need Help?

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Download the RDP file again following the instruction above. The old file may no longer hold correct connection information.



Getting Help

We're here to ensure you have a smooth experience with RDS. If you need assistance:

  • Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CST.

  • Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with tools and knowledge tailored to your needs.



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Retrieving an RDP File for RDS

To connect through the RDP client, you first need to obtain the RDP file from the web client.

  1. Accessing RDS

  2. Settings Access

    • In the top right corner, you'll see a sprocket icon ⚙️. Click on it.

  3. Download Setting

    • In the Settings Pane, select the radio button labeled "Download the rdp file."

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  4. Login Prompt

    • If you are not logged in already, you might be prompted to do so using your email address (NetID@syr.edu) and NetID password.

  5. Resource Selection 

    • Return to the main screen of the web page and choose a resource icon. Clicking on a collection icon will trigger the download of an RDP file, which can then be used to connect.

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