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Registrar spaces - Basic troubleshooting, then escalate to learning environments (Email help@syr.edu)
Newhouse Spaces - Newhouse IT team will support the classroom fully. (Email newhelp@syr.edu)
Exception - Mac Mini’s belong to Newhouse.
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Show Basic Operation of the Rooms.
For Newhouse Spaces refer here:
How to use Presentation:
Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ
Newhouse spaces:
Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.
Ensure the switcher is on (Power light on the right)
Press the input that you need (PC, Mac, HDMI, Airplay etc)
For PC and Mac - tap on the space bar of the respective keyboard. (Note: Mac Keyboard is white, PC keyboard is black)
Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.
Sound - sound input should be (INSERT PIC OF INPUT PC/MAC) and volume control using the remotes provided.
Show USB location. (As much as possible to use OneDrive)
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How to use Airplay:
Any Macbook/iPhone are is able to use Airplay to mirror display or present audio/video.
How to Steps:
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Follow step 2 again, and select the Blue highlighted classroom to disconnect.
Problem with AirPlay:
No code shown when pressing Airplay on the phone/laptop - email to newhelp@syr.edu - Airplay not displaying code in Room (xyz) please restart.
No classrooms being displayed in step 6 - check if the network is connected. If not, disconnect and reconnect the network (AirOrangeX) and try again.
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Goto the classrooms prior to class starts and try using the room as how you would present in class to get a “feel” of the space.
Mess around, try out playing a video via youtube, change volume input if there is no sound, do a test zoom call.
Escalate early if you see something is wrong. Email to newhelp@syr.edu
Attend Classroom Technology trainings (Twice a year, January and August)
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If you encounter issues in your classrooms:
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