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(4) Schedule or Dispatch the new Work Order.  MAKE SURE YOU contact the shop supervisor so they know this is a request that was not completed and had to be reopened.  Also make sure to add any notes to help the technician know has and hasn't been done (see #5 below).

(5) Add a Work Log to the new Work Order to let the technician know what was done with the previous work order and what the requester reports what was NOT done.

How do I know if the request is a Duplicate Request?  What do I do?

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(5) Re-query the Service Request and ensure there is no change to the status of the service request but now the related records show one work order cancelled

What if CNY Pest Control

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calls dispatch and needs a door sweep or housekeeping cleanup, what do I do?

You'll need to create a new work order associated to the original Service Request.  PLEASE ENSURE THE SERVICE REQUEST IS STILL IN PROGRESS.  Otherwise the requester will have gotten an email that said the issue is resolved and the pest issue is still not resolved.

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