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- Are you subscribed to the list? Following the steps on the Subscriber How-To's page to request a list of your subscribed lists. Note that you may also have been subscribed, but not from the email address you were expecting or your email address has changed.
- Are you set to receive messages? Following the steps on the Subscriber How-To's page to reactivate suspended email delivery.
- Is your email program or account is filtering the mail? Locate your inbox rules, spam and junk, and/or retention policies within your account. For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
- Is your email account functioning otherwise? If not, check with your local support or contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
If you continue to have trouble, subscribers and list members should contact their list owner(s) for assistance by emailing <listname-request@listserv.syr.edu>. For example, if the listserv is clocks@listserv.syr.edu, send email to <clocks-request@listserv.syr.edu>.
For list owners, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
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Unable to Send Email to a Subscribed List
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- Are you subscribed to the list? Following the steps on the Subscriber How-To's page to request a list of your subscribed lists. Note that you may also have been subscribed, but not from the email address you were expecting or your email address has changed.
- Are you receiving an error message? Check the errors and return messages section below.
- Are you emailing the correct address? You should check with the owner, or someone else on the list to see if they have received your posting. In order to receive your own postings, you'll need to have the Repro option enabled with the commands found on the Subscriber How-To's page.
For continued issues sending emails to a list, subscribers should contact the list owner(s). Owners may have moderation or approval requirements configured for the list.
List owners continuing to have issues should contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
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Listserv Messages Appear Garbled or Unreadable
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List owners should reference the Listserv Owner How-To's page under 'Updating HRD and MSTP Settings'. Continued issues should result in contacting the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.
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Listserv Errors and Return Messages
Email Delivery Failure Messages
Users of Listserv may send email to a list and receive a return email with the message "Email not delivered", "Email delivery failure", "Mailbox full", "Too many hops", and/or a similar. Most likely, your list posting was delivered to the list, with the exception of one or more subscriber resulting in a 'bounced' or indication of failed delivery. Some common reasons include "no such user" and "mailbox full". In most cases, delivery was successful to most list members.
Solution: Notify the list owner this is happening. To do so, contact the list owner(s) and include the error message by emailing <listname-request@listserv.syr.edu>. For example, if the listname is "clocks", send email to <clocks-request@listserv.syr.edu>.
Problem Processing Mail Messages
Users of Listserv may send email to a list and receive a return email with the message that an error occurred while processing file 12345678 from somemail@somedomain.com: "Mail has been received for delivery to the XXXXXXXX list from a user that had been served out".
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For support of the information above, contact the ITS Help Desk by calling at 315-443-2677, or by emailing help@syr.edu, or by stopping into 1-227 CST.