You A shared mailbox can be set up a generic generic account to receive requests for your Orange Tracker project using a friendly @syr.edu email address. Basic email messaging is always part of an OT project and requires an email address with the format of: <projectkey>@su-jsm.atlassian.net. New issues
Issues will then be created from emails sent to the email addresses with the following fields completed:
Email Field | Issue Field |
|---|---|
From | Reporter |
Subject | Summary |
Body of email | Description |
To set up the generic account, do the following:
Request a generic/vanity account
Shared Mailbox Setup
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A shared mailbox can be created by an individual with DMC access using the generic account request form. See Information from IDM about generics and the request process can be found here - Generic Accounts (aka Vanity). You must be sure to specify that the generic account should have an Account Type of "Other", and there should be a selection for Orange Tracker.
It is recommended the generic account name match the Orange Tracker Project Key, but this is not required.
The requested generic/vanity account does have to route (or Redirect) to the Orange Tracker project email address (<projectkey>@su-jsm.atlassian.net). No email account needs to be set up for this. No account login is required for this.
Steps:
Within DMC, choose 'Request Generic Account' from the menu
Account type for the requested account must be 'Shared Mailbox' from the drop down. All other options are based on needs of the unit.
After the account has been approved, log into the mailbox and setup forwarding to your project email address. /wiki/spaces/ITHELP/pages/159940689.
With forwarding configured, no mailbox permissions or access are required to be assigned as all email will route to the email address entered during forwarding setup.
Legacy Generic Account Configuration to Shared Mailbox (SUMail)
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This process eliminates request submission through the |
A large amount of generic accounts route mail to an @ot.syr.edu email address. This address goes to a local mail server, then gets forwarded to the related @su-jsm.atlassian.net project. Updating the generic account to a Shared Mailbox (SUMail) provides a more streamlined and manageable approach to routing mail through a friendly @syr.edu address into Orange Tracker.
DMC process to convert:
Provision the 'Other' generic account a SUMail mailbox
Update the generic account's type from 'Other' to 'Shared Mailbox'
Follow instructions to setup rule in mailbox to direct emails to OT. /wiki/spaces/ITHELP/pages/159940689.
It may be required to contact your DPS to make these edits.
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Email TroubleshootingOnce the generic account has been converted to a Shared Mailbox, verify that requests can be received. If not, incorrect setup will be diagnosable through the email logs. If there are
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