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If a TPM issue caused the lock, you may be able to bypass the recovery screen by “resetting” the TPM using the steps below:
Starting with the device powered on, at the Bitlocker Recovery screen, unplug all cables especially the power or charging cable.
Press and hold the computer’s “power” button for a full 15 seconds (continue holding after the computer turns off)
Plug all cables back in and attempt to power on
If you still experience the issue, please notify Tech Services (ischoolit@ot.syr.edu)