Objective: To give an overview of classroom technology with basic troubleshooting knowledge to assist professors during classroom times.
We count on you folks to be an extension of us.
2 types of spaces:
Registrar space - White Camera
Newhouse space - Logitech Camera
Difference between Registrar classroom and Newhouse spaces? Support.
Registrar spaces - Basic troubleshooting, then escalate to learning environments (Email help@syr.edu)
Newhouse Spaces - Newhouse IT team will support the classroom fully. (Email newhelp@syr.edu)
Exception - Mac Mini’s belong to Newhouse.
...
Show Basic Operation of the Rooms.
How to use Presentation:
Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ
Newhouse spaces:
Ensure the switcher is on (Picture insert) Power light on the right)
Press the input that you need (PC, Mac, HDMI, Airplay etc)
For PC and Mac - tap on the space bar of the respective keyboard. (Note: Mac Keyboard is white, PC keyboard is black)
Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.
Sound - sound input should be (INSERT PIC OF INPUT PC/MAC) and volume control using the remotes provided.
Show USB location. (As much as possible to use OneDrive)
...
Zoom Setup:
Refer to these guides:
...
Email to newhelp@syr.edu with the details below:
To: Newhelp@syr.edu
Subject: Issue in Rm (---) need help now/later
Body: Write the issue here. (Which item is having an issue)
Example: Unable to project to the screen, issue with typing/clicking. No sound from the teaching station PC/Mac.
What has been done: Example: restarted computer, plug - unplug connections.
...