Objective: To give an overview of classroom technology with basic troubleshooting knowledge to assist professors during classroom times.
Classroom Operations
2 types of spaces:
Registrar space - White Camera
Newhouse space - Logitech Camera
Difference between Registrar classroom and Newhouse spaces? Support.
Registrar spaces - Basic troubleshooting, then escalate to learning environments (Email help@syr.edu)
Newhouse Spaces - Newhouse IT team will support the classroom fully.
...
How to use Presentation:
Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ
Newhouse spaces:
Ensure the switcher is on (Picture insert)
Press the input that you need (PC, Mac, HDMI, Airplay etc)
For PC and Mac - tap on the space bar of the respective keyboard. (Note: Mac Keyboard is white, PC keyboard is black)
Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.
Sound - sound input should be (INSERT PIC OF INPUT PC/MAC) and volume control using the remotes provided.
Zoom Setup:
Refer to these guides:
| Info |
|---|
Remember to use the PC to use the Zoom camera and Microphones! |
...
How to use Airplay:
Any Macbook/iPhone are able to use Airplay to mirror display or present audio/video.
How to Steps:
Ensure AirOrangeX wireless network is connected. (Verify by going to any websites and it loads)
On the Macbook:
Click on Control Centre from the menu bar on the upper right.Click "Screen Mirroring".
Then, select the Apple TV or the name of your TV from the classroom list.
After selecting, enter the code displayed on the screen. You’re all set.
To cancel screen share:
Follow step 2 again, and select the Blue classroom to disconnect.
...
Make sure log out. When sign in
...
Open the doors and show the light
...
Give the students options
...
Show answers page show the teaching stations videos
...
Newhouse space - black camera
Avoior switcher
Zoom
show the settings
Sign in with sso
Test speaker and mic
Show how to move camera
Kartura
Show how to revise equipment training
LinkedIn learning
Show how to use it
Closing statement
Find out which room. Ask prof , Play around
Newhelp
...
email - do u want to be interrupted. Is class going on right now - what technology is the issue
...
Who what when where how why
...
Mac mini is belonging to us
...
Classroom is number 1 priority
...
We count on you guys. As support too
...
After class is over:
Ensure you are logged out of all teaching station. (PC, Mac)
If you are the last class, you can shutdown the room.
Registrar space hit turn off on the touchscreen.
Newhouse space just turn off the TV.
| Info |
|---|
Note: If you are not logged out, the other user will not be able to login and your files/information will be left open! Do not forget to logout! |
...
Tips and Tricks:
Goto the classrooms prior to class starts and try using the room as how you would present in class to get a “feel” of the space.
Mess around, try out playing a video via youtube, change volume input if there is no sound, do a test zoom call.
Escalate early if you see something is wrong. Email to newhelp@syr.edu
Attend Classroom Technology trainings (Twice a year, January and August)
If you encounter issues in your classrooms:
...
Email to newhelp@syr.edu with the details below:
To: Newhelp@syr.edu
Subject: Issue in Rm (---) need help now/later
Body: Write the issue here.
Example: Unable to project to the screen, issue with typing/clicking. No sound from the teaching station PC/Mac.
What has been done: Example: restarted computer, plug - unplug connections.
| Info |
|---|
Do not run to our office to look for support. We are ticket based support system and might not be in the office when you are at our door. Put in a ticket for quicker response. |