Objective: To equip CFs with basic troubleshooting knowledge to assist professors during classroom times.
Newhelp
email - do u want to be interrupted. Is class going on right now - what technology is the issue
Who what when where how why
Mac mini is belonging to us
Classroom is number 1 priority
We count on you guys. As support too
Classroom operations
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Classroom Operations
2 types of spaces:
Registrar space - White Camera
Newhouse space - Logitech Camera
Difference between Registrar classroom and Newhouse spaces? Support.
Registrar spaces - Basic troubleshooting, then escalate to learning environments (Email help@syr.edu)
Newhouse Spaces - Newhouse IT team will support the classroom fully.
Presentation steps:
Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ
Newhouse spaces:
Ensure the switcher is on (Picture insert)
Press the input that you need (PC, Mac, HDMI, Airplay etc)
For PC and Mac - tap on the space bar of the respective keyboard. (Note: Mac Keyboard is white, PC keyboard is black)
Check if the TV is on. If not, press the power button of the TV, or use the remotes in the room provided.
Sound - sound input should be (INSERT PIC OF INPUT PC/MAC) and volume control using the remotes provided.
Zoom Setup:
Registrar spaces - Refer here https://su-jsm.atlassian.net/l/cp/fa8GS8TJ
Newhouse spaces:
Zoom on camera - have to use on the pc on the teaching stations
Extron box
Show the diff options
Tell abit about airplay. How it works.
Make sure log out. When sign in
Open the doors and show the light
Give the students options
Show answers page show the teaching stations videos
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LinkedIn learning
Show how to use it
Copiers
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Prof will give u a code
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It’s traceable
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Colour paper don’t forget to take it out
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Closing statement
Find out which room. Ask prof , Play around
Newhelp
email - do u want to be interrupted. Is class going on right now - what technology is the issue
Who what when where how why
Mac mini is belonging to us
Classroom is number 1 priority
We count on you guys. As support too