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Overview

A shared mailbox can be set up to receive requests for your Orange Tracker project using a friendly @syr.edu email address.  Basic email messaging is always part of an OT project and requires an email address with the format of: <projectkey>@su-jsm.atlassian.net

Issues will then be created from emails sent to the email addresses with the following fields completed:

Shared Mailbox Setup

A shared mailbox can be created by an individual with DMC access using the generic account form.  Information from IDM about generics and the request process can be found here  - Generic Accounts (aka Vanity)

Steps:

1. Within DMC, choose 'Request Generic Account' from the menu
2. Account type for the requested account must be 'Shared Mailbox' from the drop down.  All other options are based on needs of the unit.
3. After the account has been approved, log into the mailbox and setup forwarding to your project email address.   /wiki/spaces/ITHELP/pages/159940689.

With forwarding configured, no mailbox permissions or access are required to be assigned as all email will route to the email address entered during forwarding setup.

Legacy Generic Account Configuration to Shared Mailbox (SUMail)

A large amount of generic accounts route mail to an @ot.syr.edu email address. This address goes to a local mail server, then gets forwarded to the related @su-jsm.atlassian.net project. Updating the generic account to a Shared Mailbox (SUMail) provides a more streamlined and manageable approach to routing mail through a friendly @syr.edu address into Orange Tracker. 

To DMC process to convert:

1. Provision the 'Other' generic account a SUMail mailbox
2. Update the generic account's type from 'Other' to 'Shared Mailbox'

It may be required to contact your DPS to make these edits