Qualtrics is one of the very few survey providers that gives unlimited support to all users. Every faculty, staff, and student will have access to phone and/or the support queue.
Having trouble with the features of the application you may contact support by calling 800-340-9194 or following the directions below to submit a Qualtrics Help Request.
...
If your request is one regarding change of ownership, please read about that topic first on our FAQ page linked below.
for For Technical support on how to use the features of the Qualtrics Application, login to the application first then select "Help" in the upper right. You will then have the option to navigate the "Support Site" or contact a support person.
...
Each help video includes a link to supplementary Qualtrics materials.
Qualtrics Training
Also view the FAQs
Qualtrics Application Status: https://www.qualtrics.com/status/
...