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I see an error message: “You don’t have access to manage apps” in the Creative Cloud Desktop app
If you see this error message on your personally owned computer, then you have a preference file installed with incorrect settings. To correct this issue, follow the instructions below.
- Locate the ServiceConfig.xml file:
- Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
- Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
- Move/Copy this file to your Desktop
- Open the copied ServiceConfig.xml (the one on your Desktop) using the application Text Edit (Mac) or Notepad (Windows).
- Find and replace all instances of the word "false" with "true" then save the document.
- Copy this file back into its original folder:
- Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
- Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
- Reboot the computer
- Launch the Creative Cloud Desktop Application to find the Apps panel.
I see an error message: “Adobe Creative Cloud, needed to resolve the problem, is missing or damaged.”
If you see this error message on your personally owned computer, then your Creative Cloud desktop app is possibly corrupted
- Follow the Error: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged instructions to repair and/or re-install the Adobe Creative Cloud desktop app
How do I restore my Photoshop settings back to Adobe's default state?
To restore preferences quickly using a keyboard shortcut:
- Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
| Note: Using the keyboard shortcut, preference files for custom shortcuts, workspaces, and color settings will also be reset to default. |
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How do I install an older version of an Adobe application?
You can install up to one major version back (e.g. Photoshop 2019) of a given application under the Adobe terms of use.
- Open the Creative Cloud desktop app.
- Under the Apps tab, scroll down to the app you want to install and click the three-dots icon to the right of the listing.
- In the drop-down menu, click Other versions. ...
- In the list that appears, find the app version that you want to install, and click Install.