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Overview

To safeguard sensitive information, Syracuse University recommends utilizing Outlook's built-in encryption feature. This guide provides step-by-step instructions on how to send encrypted emails and attachments, ensuring your sensitive documents communications are protected from unauthorized access. 

On This Page

Table of Contents
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Send an Encrypted Email in Outlook

Compose a New Email

  • Access your Navigate to Outlook on via sumail.syr.edu and compose a new email by clicking on selecting the "New Mail" (Icon of envelope and wording stating New Mail with drop down arrow) icon. 
  • Continue Proceed to compose draft your email as you normally would with , specifying the recipient's email address, subject, and the included messagebody.

Attach Documents

  • The encryption will cover both the documentation being sent as well as the message itself.Click safeguards both the email's content and its attachments.
  • Use the "Attach File" button option (Paperclip icon with drop down arrow) and select the document you wish to send to include documents from your computer device or OneDrive.

Encrypt the Email

  • In both Outlook on the web The encryption feature is accessible in Outlook for both web (at sumail.syr.edu) and in desktop "New" version of Outlook for desktop clients, you will see the encrypt , identifiable by a shield icon in the upper right of the new message page. message composition window.



  • Click the shield icon in the upper right and choose Select "Encrypt" from the provided drop down menudropdown menu after clicking the shield icon.



  • A field notification will appear above the send icon to indicate a level of sensitivity button, indicating that encryption has been setapplied. 

Send the Email

  • After selecting the appropriate level of restrictions, you are free to finish composing your email.
    • Click "Send" to securely transmit your encrypted email message and attachment(s) to the recipient.

    Additional Guidance

    What happens when my message is encrypted?

    When you apply a sensitivity label, the label information will persist with your file or email, even as it is shared between
    • Upon setting the desired encryption level, complete your email and know that when you hit send, the message will be dispatched securely. 

    Additional Guidance

    Encryption Behavior

    Applying a sensitivity label ensures the persistence of this designation across devices, applications, and cloud services. Not all apps on all platforms support the same behavior, so the exact results of applying a sensitivity label , although experiences may vary slightly between receiving clientsacross different platforms.

    Recipient Access

    Recipients of encrypted emails will receive instructions on how to open the encrypted message. This may involve signing in with their Encrypted message recipients receive guidance on accessing the content, potentially requiring Syracuse University email account authentication or receiving a one-time passcode.

    Encryption Indicators

    Encrypted emails will be marked with an encryption icon, indicating that the content is securedAn encryption symbol will accompany encrypted emails, signifying the protection of its contents.

    Getting Help

    For support of the information above, contact the assistance, the ITS Help Desk  by calling is available at 315-443-2677, by emailing via email at help@syr.edu, or by stopping into in person at 1-227 CST.

    Faculty and staffare highly encouraged to begin support by contacting their  should first reach out to their designated academic or administrative support personnel. 

    Additional learning about encrypting messages can be found on Microsoft Learn: Learn about encrypted messages in Outlook.comFurther insights into Outlook message encryption are available on Microsoft Learn.