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Overview
While most customers will create tickets for themselves, Agents are allowed to create tickets on behalf of customers.
To raise a request for a customer:
From your project, select Create.
Select the request type most suited to your customer.
Under Raise this request on behalf of, find your customer using the dropdown or enter a new email address.
- If you do not see the Customer, you may need to add them into OT: Orange Tracker Add a Customer
Fill out the rest of the request details.
Select Send.
Your customer will be emailed a link to the ticket. New customers will also receive an invitation to finish creating an account.
Once the request is raised, it’ll appear in your queues as an issue.
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