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A knowledge base is a self-serve online library of information about a product, service, department, or topic. Using Answers as a knowledge base will help our customers find the information on their own and request help if no answer is found from the portal.
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Knowledge bases will be available after the migration and you will have to work with the OT administrators to enable this feature for your project. |
To learn more, please see the Atlassian documentation: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-knowledge-base-so-customers-can-serve-themselves/
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