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Orange Tracker (OT) provides built-in Service Level Aggrements (SLAs), so teams can track how they're meeting the level of service. Project admins can create SLA goals that specify the types of requests you want to track and the time it should take to resolve them.
Create aSLA Information
Atlassian is has documentation on creating a all areas of SLA
https://support.atlassian.com/jira-service-management-cloud/docs/create-aservice-level-newagreements-slaslas/
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