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Available Software on RDS - SULabs resource

The following programs and applications are available when connected to the SULabs instance on RDS:

Requesting Software

Students

If you require particular software for academic purposes, please reach out to your professor or instructor to determine how to access that software.

Faculty or Staff

Faculty or staff members who require specific software for administrative or academic purposes should contact their academic or administrative support personnel to determine how to gain access.

Troubleshooting

From time to time, users may experience connection problems with RDS. Here are solutions for the most common issues:

Issue:

Cache and Cookies Problems

If you notice issues such as missing icons, connection errors, or certificate/SSL warnings, a quick solution is to clear the browser cache specific to rds.syr.edu. This means you won't be erasing all your saved website data, just the data associated with the RDS site.

Solution: 

To remove only the cookies/cache from rds.syr.edu on Chrome or Edge, follow these steps:

• • Click the lock icon () in your address bar at the top of the screen.
    
    
  • Click on "Cookies" to open a new pop-up window:
    
    
    
    
  • Select rds.syr.edu from the list and then click Remove:
    
    
    
    
    

Issue:

Server Authentication Certificate Error

Encountering an unexpected server authentication certificate warning? This typically means there's a discrepancy between the server's certificate and the one your system expects. Clearing the SSL cache can help.

Solution: 

Clear the SSL cache for your Operating System/Browsers

Steps:

Windows computers using Google Chrome or Microsoft Edge:

• • Open the Start menu.
  • Search for and open Internet Options.
  • In the dialogue box that appears, select the Content tab.
  • Click Clear SSL State.
    
    

macOS computers using Google Chrome:

• • Open Google Chrome
  • Click on the kebab menu ( ⋮ ) found at the upper right corner of the browser window.
  • Open the History menu, then click the History option from this menu.
  • Click Clear Browser Data.
  • Set the Time Range to All Time.
  • Click Clear Data.

Getting Help with RDS Issues

We're here to ensure you have a smooth experience with RDS. If you need assistance:

• Students: Feel free to reach out to the ITS Help Desk directly. Call us at 315-443-2677, email at help@syr.edu, or drop by at 1-227 CST.

• Faculty and Staff: For the most efficient support, it's recommended to start with your respective academic or administrative support teams. They're equipped with specialized tools and knowledge tailored to your needs. However, the ITS Help Desk is always available as a secondary resource.