Teams can request a new project within the Orange Tracker (OT) system. Here is a template to gather information to create an Orange Tracker project using standard schemes, suitable for tracking service and/or support issues. This is the minimum information needed in order to build a project.
Requirements
- Project Name
- Must be no longer than 80 characters in length
- Project Key
- Must be 3 - 10 characters in length
- Project Email
- Every project requires an email address to be associated with it.
Requesters who are not a DSP are encouraged to involve their distributed support. The DSP can request the generic account for the project. For more information on vanity accounts: Generic Accounts for Orange Tracker Email
If you have an existing email account from Exchange that you would like to use, you must place a forward to OT: Enable Forwarding in SUMail
- Business Process:
- A quick description of the project
- Organizational Unit:
- Academic Affairs, Engineering, Falk, iSchool, Maxwell, VPA, etc...
- Roles (please list name and netid)
- Project Lead
- Agents
- Project Administrators
- Users
This information must be send to aascsys@syr.edu