Customer Satisfaction (CSAT) surveys help measure how your customers are satisfied with the project team solving issues. The Orange Tracker system contains a basic survey. For a more advanced survey, Qualtrics or a separate survey tool could be used.
To learn more about CSAT's, please see the Atlassian documentation: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/
Orange Tracker Customer Satisfaction Surveys
The surveys are quick for the customer, allowing the customer to rate the support on a 5 star rating, and provides an additional field to write any comment. This information is captured in Orange Tracker and can be viewed in the satisfaction report.
Advanced Surveys
If advanced surveys are needed, the CSAT feature will be turned OFF and the project can incorporate the advanced form.