Overview
A shared mailbox can be set up to receive requests for your Orange Tracker project using a friendly @syr.edu email address. Basic email messaging is always part of an OT project and requires an email address with the format of: <projectkey>@su-jsm.atlassian.net
Issues will then be created from emails sent to the email addresses with the following fields completed:
| Email Field | Issue Field |
|---|
| From | Reporter |
| Subject | Summary |
| Body of email | Description |
Shared Mailbox Setup
A shared mailbox can be created by an individual with DMC access using the generic account form. Information from IDM about generics and the request process can be found here - Generic Accounts (aka Vanity)
Steps:
- Within DMC, choose 'Request Generic Account' from the menu
- Account type for the requested account must be 'Shared Mailbox' from the drop down. All other options are based on needs of the unit.
- After the account has been approved, log into the mailbox and setup forwarding to your project email address. /wiki/spaces/ITHELP/pages/159940689.
With forwarding configured, no mailbox permissions or access are required to be assigned as all email will route to the email address entered during forwarding setup.