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Project Administrators can add, ediredit, and remove project automation rules.
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OT Administrators can add, edit, and remove Global Automation rules. The team has only created rules that should be set for all projects.
Based on our license, we have a limit of 1.2M executions per month for Global Automation. OT Administrators will monitor this usage and plan accordingly.
Current Global Automation Rules
This is a list of current Global Automation Rules set by the OT Administrators
| Rule Name | Description |
|---|---|
| Transition to Open when Customer creates a comment | Transition to Open when in Waiting for Feedback and Customer creates a comment |