This document outlines how to communicate to Customers and Agents through the Comments section of Orange Tracker (OT). This document is intended for project Agents that need to create public and internal comments within a ticket.
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Near the bottom of the issue is the Activity section. This houses all communications and ticket history for the one ticket. The default view will show the "Comments" tab, showing all public and internal comments. Internal Comments are shaded yellow and will display "Internal note" at the top of the comment.
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