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The Watcher field is reserved for licensed Jira project members, like Agents. Watchers will receive the standard Jira Internal notifications and edit the ticket per the permissions set within the project.
To add a Watcher, select the 'eye' icon in the upper right-hand corner of the ticket. This will show you the current Watchers, allow you to add new ones, and remove existing ones if needed.
Create an Internal Note
Creating an internal note allows the team agents to communicate without impacting the Reporter or Request Participants. This means the Reporter or Request Participants will not see the note or receive any email about that note.
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