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Overview


Microsoft Bookings is

an

a powerful online scheduling and appointment management tool

designed for

that streamlines the process of organizing appointments, meetings, and reservations.

Integrated with Office 365, it

enables

offers users the ability to create

customizable

customized booking pages

, where

that allow clients

can

to view availability, schedule appointments, and receive confirmation emails.

Microsoft Bookings

The tool also

offers

includes an intuitive dashboard for managing appointments, rescheduling or canceling appointments, and tracking client information.

Below you will find

Some general use case examples for

using Microsoft Bookings, including instructions on your first set-up

Microsoft Bookings include academic advising appointments, career counseling appointments, guest lecture scheduling, research meetings, and equipment reservations. For instance, academic advisors can use Microsoft Bookings to schedule appointments with students, while the career center can schedule career counseling appointments with students. Professors can use the tool to schedule guest lectures, while faculty members and research assistants can schedule research meetings. Additionally, university departments can manage equipment reservations through the tool, such as scheduling camera and tripod loans for student projects. The setup process is simple and user-friendly, enabling users to create booking pages and manage appointments with ease.

On This Page


Table of Contents
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Using Microsoft Bookings for Office Hours


Microsoft Bookings can be employed to schedule and manage open office hours:

  1. Sign into Microsoft Bookings using your university Office 365 account.

  2. Create a new booking page for your office hours.  Fill in your business details, such as your name, title, and department.

    1. You will be prompted to select your business type. Choose the "OtherEducation" option.

  3. Set up your services by adding an "Office Hours" service. You can customize this service by adding a description and duration (e.g., 30 minutes).  

  4. Choose who can schedule appointments, select "People in my Organization" to limit appointments to students who are affiliated with Syracuse University. 
  5. Set up your availability by selecting the days and times you are available for office hours. Recurring appointments can also be set for the entire semester.

  6. Publish and share the Bookings calendar link with your students via the course syllabus, class website, or email.

    1. Once published, Bookings pages can be customized by adding a logo image and any other relevant information, such as your office location and contact information.

When a student wants to schedule an appointment, they can simply click on the link to your booking page and select an available time slot. They will be asked to provide their name, email address, and a brief description of their questions or concerns. You will receive a notification when a new appointment is booked, and you can manage your appointments through the Bookings app or via email notifications.

By implementing Microsoft Bookings streamlines , the process of scheduling office hours can be simplified and automated, reducing the burden of manual appointment management and provides a convenient scheduling method for students.

Scheduling IT Support with Microsoft Bookings

for advisors while also providing students with an accessible and convenient way to schedule appointments.



Using Microsoft Bookings for Student Advising


Microsoft Bookings can also be utilized for scheduling IT support reservations:

  1. Sign into Microsoft Bookings using your university Office 365 account.

  2. Create a new booking page for your IT Help DeskAcademic Advising Office, including contact information, hours of operation, and other relevant details.

  3. Set the availability of IT support staff Advisors by selecting the appropriate days and times.

  4. Create a service called "IT Support,Academic Advising" detailing the appointment duration, Help Desk office location, and any prerequisites for the appointment.

  5. Choose who can schedule appointments, select "People in my Organization" to limit appointments to users students who are affiliated with Syracuse University.
  6. Publish and share the Bookings calendar link with the university community through your website, email, or other communication channels.

    1. Once published, Bookings pages can be customized by adding a logo image and any other relevant information, such as your office location and contact information.
  7. IT support staff Academic Advisors will receive email notifications for scheduled appointments and can manage them through the Microsoft Bookings dashboard.

When a user needs assistancestudent wants to schedule an academic advising session, they can simply click on the link to your booking page and select the service they need. Users The student will be asked prompted to provide their name, email address, and a brief description of their needs. They can then choose select an available time slot that works for them, and Bookings will automatically schedule the appointment and notify send notifications to both the user student and the IT help desk academic advising staff. 

Employing With Microsoft Bookings for IT support scheduling can enhance the efficiency of support services by organizing the appointment scheduling process, academic advisors can provide a more efficient scheduling process for students by offering a streamlined and convenient way to book advising appointments, reducing the need for manual appointment management.



Deleting Bookings Calendars


Warning
Once a Bookings page has been deleted, all the associated appointments and customer data will be permanently deleted as well.

Bookings calendars are unable to be deleted without IT Admin intervention. Users who User's who would like their calendar to be deleted should set their calendar permissions as "No-Self Service" to prevent appointments from being scheduled. After one year of inactivity, the calendar will be deleted. 

To set your Bookings calendar to "No-Self Service", follow these steps:

  1. Sign-in to Microsoft Bookings using your university Office 365 account.

  2. Navigate to the Booking page you wish to delete.

  3. Click on the "Booking page" tab.

  4. Select the "Configure Booking Page" dropdown.

  5. Set the permission level to "No-Self Service."

If there is a situation that requires a calendar to be deleted immediately, please contact your IT Admin for further assistance.

Please note that deleting a booking calendar may impact existing appointments and bookings. Inform affected parties in advance and consider archiving appointment and customer data before deleting the booking page if the information may be needed later. Deleting a booking page will permanently erase all associated appointments and customer data.




Getting Help


Faculty and staff are encouraged to seek initial support by contacting their respective academic or administrative support personnel. These dedicated professionals are equipped to provide assistance and guidance for the information discussed above.