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Before you open the System Restore console, you may want to save your work and close all programs since System Restore requires you to restart your computer.
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While performing a refresh is not supposed to impact your personal files such as documents and pictures, it is highly recommended to save your data on a secondary location to make sure that your files don't somehow become corrupted during the process. |
System Restore with Windows 10
Remove everything and reinstall Windows
To reset your Windows 10 PC
- Using the search bar, open Settings.
- Click "Update & Security"
- Click "Recovery" on the left side of the window.
- Select "Get Started" under the "Reset this PC" title
- Select "Remove everything"
- Follow the instructions on the screen.
Refresh your Windows 10 PC without affecting your files
To refresh your PC
- Using the search bar, open Settings
- Click "Update & Security"
- Click "Recovery" on the left side of the window
- Select "Get Started" under the "Reset this PC" title
- Select "Keep my files"
- Follow the instructions on the screen
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While doing a Refresh does not remove the files on your computer it will, however, remove any applications that you have put on it that do not come with the device. If it was anything you put on after you started using the computer, those applications will need to be re-installed. |
System Restore with Windows 11
Remove everything and reinstall Windows
To reset your Windows 11 PC
- Open the Start Menu.
- Click on the Settings button.
- Click on the "System" option.
- Click on "Recovery".
- Select "Remove everything".
- Follow on-screen instructions.
Refresh your Windows 11 PC without affecting your files
- Open the Start Menu.
- Click on the Settings button.
- Click on the "System" option.
- Click on "Recovery".
- Select "Keep my files"
- Follow on-screen instructions.
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