Welcome to the home page of IT-related resources at Syracuse University. Below you will find links to pages and websites for academic and enterprise services as well as applications provided by Information Technology Services (ITS) and/or additional schools, colleges, and administrative units throughout campus.
Additional details are available on both the ITS Student Services and ITS Faculty and Staff Answers pages.
Questions about the services below? Do not hesitate to contact us or request help or details.
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| Teaching and Learning Resources: Additional teaching and learning resources, including classroom technology support information, is available on the Teaching and Learning home page. |
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ITS Services and Applications
Information Technology and Services (ITS) provides a variety of services for students, faculty, staff, alumni, and more. Below you will find a list of key ITS provided applications and services, their login location, and a link to their support documentation.
| Application/Service Name | Description | Login/Web Location | Support Documentation |
|---|---|---|---|
| Adobe | The University licenses Adobe Creative Cloud through our participation in Adobe's Enterprise Term License Agreement (ETLA). | Adobe Login | Adobe Support |
| Answers | Syracuse University's knowledge base of technical, self-help information. | Answers | Answers Support |
| Blackboard | Blackboard is a virtual learning environment and course management system. | Blackboard Login | Blackboard Support |
| Cable TV | Syracuse University residence halls are provided cable television services including the SpectrumU TV app. | Spectrum App | Cable TV Support |
| Campus Map | ITS provides a fully accessible 3D rendered map of campus to view exterior buildings and ground and interior floor plans. | View the Map | Campus Map (Concept 3D) |
| Classroom Technology (LEMP) | Learning Environments and Media Production (LEMP) provides a multitude of academic technology services to campus. | LEMP Home | LEMP Home |
| Collage | Collage is a digital asset management tool intended to share images and graphics with the SU community and beyond. | Collage Login | Collage Support |
| Computer Labs | Information Technology and Services has public computer labs conveniently located around campus for students to use. | Password Management | Computer Labs Home |
| Google Workspace | Google Workspace (previously called G Suite or Google Apps) is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google. | Google Apps | |
| Syracuse University has established email as a primary vehicle for official communication with students, faculty, and staff. | SUMail Login Exchange Login | Syracuse Email | |
| Frevvo | Frevvo is a forms and flows application available to Faculty and Staff at Syracuse University. | Frevvo Login | Frevvo Support |
| IT Accessibility | Technology accessibility at Syracuse University means ensuring that all technology is usable by the greatest number of students, faculty, and staff possible. | Request Accessibility Help | ITS Accessibility Home |
| Kaltura | A leading video platform powering any video experience for any organization. | Kaltura Login | Kaltura Support |
| Listserv | Listserv provides mailing lists for groups of users. | Subscriber's Corner | Listserv Home |
| LinkedIn Learning | An online library of high-quality video tutorials, created by industry professionals teaching a wide variety of software tools and skills. | LinkedIn Learning Login | LinkedIn Learning Home |
| MySlice | Syracuse University's online portal to critical information resources for applicants, students, faculty, and staff. | MySlice Login | MySlice Support Home |
| NetID and Password Management | Access to the University's computing network and online services are controlled through the NetID user name and a password. | NetID Self-Service | Accounts and IDs Home |
| Office 365 | Active students, faculty, and staff can download and install Microsoft Office and other desktop applications. | Office 365 Login | Office 365 Home |
| Orange Tracker | Orange Tracker (OT) is based from Atlassian's Jira, an issue management platform that allows teams, or departments to manage their tasks. | Orange Tracker Login | Orange Tracker Support |
| PlayPosit | A tool for adding rich content and dynamic interactions to video. | PlayPosit Login | PlayPosit Support |
| Printing | Active users are provided credit each academic year to print in ITS public computer labs. | Printing Login | Printing at SU |
| Remote Desktop Services (RDS) | Remote Desktop Services (RDS) is a virtual desktop environment for students, faculty, and staff to remotely access a university desktops from any personal computer. | RDS Login | RDS Support |
| Support Services | ITS provides a variety of support options for students, faculty, and staff. | Request Support | ITS Service Center Home |
| Zoom | Engage, educate, and collaborate with HD-quality video and audio. | Zoom Login | Zoom Support |
Other Campus Services and Applications
Additional campus services and applications are available to students, faculty, staff, alumni, and more. Below you will find a list of key applications and services provided by other campus departments, their login location, and a link to their support documentation.
| Application/Service Name | Description | Login/Web Location | Support Documentation |
|---|---|---|---|
| 2U Support Services | The University has several degree programs facilitated and delivered through 2U. ITS does not have direct access to support these services. | 2U Login | 2U Support |
| Remote Support | Remote Support is a remote desktop support environment by BeyondTrust used by IT support groups across campus. | Remote Support | Remote Support |
| Digital Signage | The campus allows digital content to be added to the screensavers, labs, etc. throughout campus. | Digital Signage | Digital Signage Support |
| Expressions | Expressions is a service that allows Faculty to build academically required web sites using WordPress. | Expressions Login | Expressions Support |
| GET Mobile App | GET is a place where students (and parents/guardians) can manage the FOOD and/or PLUS(not food) funds, find places to eat and more. | GET Login | GET Support |
| Qualtrics | A unique cloud based research/survey tool licensed for all current SU faculty, Students and Staff. | Qualtrics Login | Qualtrics Home |
| Rave Guardian Mobile Orange Safe App | Rave Guardian Orange Safe is a free app designed to keep you safe. | Download InstructionsRave Guardian Home | Orange Safe App |
| SU Today | SU Today allows subscribing to regular email delivery of the latest from Syracuse University News. | SU News | SU Today Support |
Getting Help and Support
If you need technical assistance, ITS support is available anytime at help@syr.edu or 315-443-2677 during our phone support hours. The ITS Service Center, located at 1-227 CST in the Life Sciences Complex, offers IT related support services for students on-campus.
Faculty and staff should contact their academic or administrative support personnel for issues related to their University issued or campus managed devices.The ITS Service Center does not have support personnel from your academic or administrative department.
For requesting technology assistance for events, please review the university events with technology support page. Additional resources and information is available on our Web Conferencing Solutions page.
Want to Learn More? ITS also provides IT-related learning opportunities for some of the systems listed above.