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  1. Close all open Firefox windows and tabs. Open a new Firefox window.

  2. Click the Menu button in the top right

  3. Select the "Settings" button (Marked by a gear icon) - On Mac the button will Note: Older versions of Firefox on macOS or Windows may say "Preferences" like below" or "Options". 

    firefox settings


  4. On the left select the Privacy & Security tab

    firefox privacy and security
  5. Locate and click "Clear History".



  6. A dialogue box will appear, select the items to delete. We recommend the options selected in the image below. At a minimum, make sure that "Cache" is selected. Before proceeding, verify that the time range to clear is set to "Everything". Next, ensure the options below are selected 
    Image Removed
    firefox cach clear optionsImage Added

  7. Now click the "OK" button.

    You  have now cleared the cache of your Firefox browser! We recommend closing and restarting the program. 

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