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The following page provides faculty and staff with instructions to determine if a
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campus managed desktop is reachable for a remote connection.
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Additional information about remote access, including VPN configuration and remote desktop solutions, is available on the Remote Access home page.
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Do not use to ping remote lab or virtual desktops. |
Users will need to know the remote computer name or IP address. This information was likely provided by your
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distributed or department support personnel and should look like the following examples.
Computer Name → uc→ uc-joldrxa-15.ad.syr.edu
Computer IP address -> 128→ 128.230.xxx.xxx
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These instructions are to verify if a personally used staff desktop is online. Do not use to ping remote lab or virtual desktops. |
Using a Windows ComputerNeed or the required information? To request access remotely to your on-campus desktop, configure your work desktop, or to report an issue related to connecting to your work computer, please contact your academic or administrative support personnel.
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Instructions by Operating System
Table of Contents maxLevel 2 minLevel 2
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Windows
- Highlight "Start" in the Windows menu bar and then type "command" into the "Type here to search" field and then double click "Command Prompt" listed under Programs.
- Type "ping [x]" (without quotation marks) into Command Prompt. Replace "[x]" with the IP address or host name of the target computer.
- Press "Enter" to ping the remote computer.
Positive and negative response examples are below. Positive responses will look similar to the following with a different Reply from and values: "Reply from 127.0.0.1: bytes=32 time<1ms TTL=128"
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.
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Negative response will return "Request timed out."
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EXAMPLE OF POSITIVE RESPONSE (. Example images are below.
Positive Response Example
Note that the computer should respond to a remote request)
EXAMPLE OF NEGATIVE RESPONSE (.
Negative Response Example
Note that the computer is not available to respond to a remote request).
Using a OSX Computer
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macOS
- In the Finder type "Terminal" and then double click the Terminal app in the left column.
- Type ping -c <number of times to ping> <IP address>. The IP address is xxx.xxx.xxx.xxx, where xxx is a number between 0 and 255. For example, to ping 192.168.1.1 five times, you would type ping -c 5 192.168.1.1.
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If the ping is successful, you should receive replies from the address that you are trying to ping. If the ping is unsuccessful, you need to diagnose your network setup further.EXAMPLE OF POSITIVE RESPONSE (
Positive Response Example
Note that the computer should respond to a remote request)
EXAMPLE OF NEGATIVE RESPONSE (.
Negative Response Example
Note that the computer is not available to respond to a remote request).
