Follow these instructions to determine if a remote computer is reachable for a remote connection. You will need to know the remote computer name or IP address. This information was likely provided by your DSP or IT Consultant and should look like the following examples.
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These instructions are to verify if a personally used staff desktop is online. Do not use to ping remote lab or virtual desktops. |
Using a Windows Computer
1. Highlight "Start" in the Windows menu bar and then type "command" into the "Type here to search" field and then double click "Command Prompt" listed under Programs.
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3. Press "Enter" to ping the remote computer. The results should
Positive response will look similar to the following
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with a different
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Reply from and values:
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"Reply from 127.0.0.1: bytes=32 time<1ms TTL=128"
Negative response will return "Request timed out.".
EXAMPLE OF POSITIVE RESPONSE (the computer should respond to a remote request)
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