Syracuse University has begun implementing Cisco IP phones at various location on campus. Please refer to the links and contact information below if you require support.
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Physical Device Support
If you have operational questions related to your device, please refer to your quick reference card and the Quick Reference Guide - Cisco IP Phone Answers page for operational questions.
Online resources including videos, documents, and interactive material are also available at https://access.enduseruniversity.com/syr.
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Remote Contact Center Support
If you are a user of the Cisco IP phones and need to configure your Finesse Contact Center remote connection, please reference the instructions found on the Cisco Finesse Remote Configuration page.
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Cisco IP Phone Support
The Syracuse University Telecommunications department is the primary point of contact for telephony related issues, including questions and issues related to Finesse Contact Center.
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Additional details and telephony services can also be viewed on the Telecommunications home page.