Are you working remotely, traveling, or simply unable to visit campus due to prolonged campus or building closures? This page can be used as a resources to help guide you in preparation and then to work or teach remotely.
...
Laptop or Desktop Computer
A working laptop or desktop computer will be required for most routine work or academic functions. User are highly encouraged to follow safe computing principles available in detail on the Safe Computing home page.
| Info | ||
|---|---|---|
| ||
Some faculty and staff may be eligible for a university issued laptop. If you require assistance with or would like to request a university issues laptop, please contact your academic or administrative support personnel. |
Microphone and Webcam
Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built in microphone and webcam. Users with computers that do not have them, or are simply looking for an improved experience, should consider investing in external solutions such as USB microphones and webcams.
...
Whether you are on or off campus, an internet connection is required to access web-based applications and resources, as well as connect a device to a virtual private network (VPN) or to remote desktop solutions. Available networks on campus as well as internet solutions off campus are available in detail on the Networks page.
| Note | ||
|---|---|---|
| ||
In order to be as prepared as possible, please test these resources before they are needed. Need help? Contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu and we are happy to assist! |
| Info | ||
|---|---|---|
| ||
Missing a key item listed above? Please first contact your academic or administrative support personnel to review available solutions. |
Working Remotely
| Note | ||
|---|---|---|
| ||
If you are having trouble connecting to your work computer, you must reach out to your distributed support personnel. The ITS Help Desk can only help with general connection issues. Contact info to DSP can be found at the School and College Support Contact Information Page |
Computers and Equipment
...
If you intend to work remotely using a
Microphone and Webcam
When looking to work remotely, the
Internet Access
AD Laptops
- AD laptops are Syracuse University issued AD computers distributed by your department's IT personnel. To log in to an AD laptop, simply enter your NetID and password.
- If using a non-AD or personal computer off campus, access to sensitive resources will require a Remote Desktop connection which your IT distributed staff support can assist you with.
- If you run into any issues with your AD laptop contact your IT distributed staff support (see Contact information for distributed staff section below)
...
- Staff and Faculty have at their disposal an array of tools that have become essential in the world of Web Conferencing. To make use of tools such as Microsoft Teams, Blackboard Collaborate, and Google Hangouts, please refer to your distributed support personnel
- Teams can be
- Blackboard Collaborate
Google Hangouts
Info title Other Tools Please be advised that although other tools may be available from your specific department or college, they are not necessarily supported by the Help Desk. Things like Skype, Oovoo, and other third party applications can be used at your own discretion, but there may not be support teams dedicated to those applications should you run into an issue. For the best experience possible, we strongly advise using the provided tools notated above.
Contact information for distributed staff
...
- Syracuse University also offers tools to collaborate remotely via G Suite's Google Hangouts and Microsoft Teams which allow students, faculty, and staff to set up live meeting sessions where users can collaborate on projects within a private space.
- For more information on those products, please visit the G Suite Answers Page and Teams Answers Page respectively
Getting software
- Office365 Suite - Go to http://portal.office.com/ and enter your SU email for access to the Office365 suite to download Microsoft Word, Excel, PowerPoint, and more. Only available for active students, faculty, and staff.
- iSchool Students - Visit the iSchool Student Software Access instructions page or access the RLab
- School of Engineering Students - Access the ECS remote lab
- Whitman Students, Faculty, and Staff - Access the Whitman remote lab
- School of Architecture Students - Visit the School of Architecture Software page for info about free software and where to buy purchasable software
- Faculty or staff - Contact IT personnel for software installation requests (see Contact information for distributed staff section above)
- SU Book Store - Software students may need for classes that is not provided by their school or college may be purchased at the Book Store.
General
Safe Computing
In order to make sure that your remote experience with the college works without error, you'll want to make sure that you're taking the steps to protecting yourself from online threats. This can range from not clicking on links you aren't aware of, to making sure your passwords get regularly changed, to not sharing files or personal data to people you aren't sure of. For more specific information, please refer to our Safe Computing Answers page.
...