Are you working remotely, traveling, or simply unable to visit campus due to prolonged campus or building closures? Information Technology Services (ITS) has provided this page to help guide you through preparation and conducting working and teaching remotely.
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For both Windows and Mac computers, the built-in antivirus is recommended. For more info about antivirus, visit the Antivirus Software page.
Microphone and Webcam
Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built in microphone and webcam. Users with computers that do not have them, or are simply looking for an improved experience, should consider investing in external solutions such as USB microphones and webcams.
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Missing a key item listed above? Please first contact your academic or administrative support personnel to review available solutions. |
Working Remotely
Web Conferencing and Remote Meeting Tools
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Please be advised that although other tools may be available from your specific department or college, they may not be available to the campus and support may be limited. Other third party applications not listed on the Web Conferencing Tools home page may be used at your own discretion. For the best experience possible, we strongly advise using the provided tools notated above. |
Remote Desktop Solutions
Some University resources, such as shared drives and financial applications, are not accessible remotely simply using a VPN connection. In those cases, a remote desktop solution is required. Complete details on available remote desktop solutions are available on the Remote Access home page.
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Users who have a department managed desktop located on campus can request the ability to connect remotely. To request access, please contact your academic or administrative support personnel. |
Virtual Private Network (VPN)
Some University resources and web-based applications are not accessible unless the user is connect via a secure connection. If you require a secure connection to access University resources via VPN please use the steps below based on your operating system.
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- Campus H: Drive - The H: Drive is a personal network drive available throughout campus in labs and office locations where you log into your campus Windows profile. Please following the instructions on the Windows or macOS pages as needed:
- Campus G: Drive - The G: Drive, also available throughout campus in labs and office locations, is a shared drive managed by your administrative department or school or college. Please note that the campus G: drive is not accessible for mapping on non-university owned devices. Faculty or staff seeking to access their G: drive remotely should connect to their work or office desktop using a remote desktop solution or contact your academic or administrative support personnel for additional options.
- OneDrive - All active faculty, staff, and students are provided an Office 365 account that includes Microsoft OneDrive. To login, simply visit http://microsoft.onedrive.com/ and use your campus email address as your username. Additional details, including accessing by device type, can be found on the Microsoft OneDrive page.
- Google Drive - All active faculty, staff, and students are provided a Google G Suite account that includes Google Drive access. If you are looking to login into your Syracuse University Google account, navigate to the Google sign in page and use NetID@g.syr.edu as your username. Additional help can be found on the Logging into G Suite page.
Remote Desktop Solutions
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| title | Request Remote Desktop |
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Manage Campus Phone Lines
Faculty and Staff members may wish to configure call forwarding or voicemail for their campus phone line. Instruction to do so are available based your phone type below:
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Please be advised that although other tools may be available from your specific department or college, they may not be available to the campus and support may be limited. Other third party applications not listed on the Web Conferencing Tools home page may be used at your own discretion. For the best experience possible, we strongly advise using the provided tools notated above. |
Additional Resource Links
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