Are you working remotely, traveling, or unable to visit campus? This page is a compilation of resources available to users who need to teach, learn, or work remotely.
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If you are having trouble connecting to your work computer, you must reach out to your distributed support personnel. The ITS Help Desk can only help with general connection issues. Contact info to DSP can be found at the School and College Support Contact Information Page |
AD Laptops
- AD laptops are Syracuse University issued AD computers distributed by your department's IT personnel. To log in to an AD laptop, simply enter your NetID and password.
- If using a non-AD or personal computer off campus, access to sensitive resources will require a Remote Desktop connection which your IT distributed staff support can assist you with.
- If you run into any issues with your AD laptop contact your IT distributed staff support (see Contact information for distributed staff section below)
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- Staff and faculty should contact their IT distributed staff support for assistance with IT issues. You can find contact information for each school/department's IT distrusted staff here: https://its.syr.edu/contact_its/school-and-college-support-contact-information/
- If you are unsure who to contact from this list, you can always contact ITS at 315.443.2677 or by email at help@syr.edu. They will either be able to assist you with your issue themselves, or they can help get you connected your IT distributed staff support.
Voicemail configuration
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for Faculty and Staff
- Faculty and Staff members wishing to configure their voicemail on their land lines should consult with the Landline Services Page
- If you have any problems with setting up voicemail, please reach out to the Telecom Team at their phone 315 443 4730 or via email at telecom@syr.edu
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- Syracuse University also offers tools to collaborate remotely via G Suite's Google Hangouts and Microsoft Teams which allow students, faculty, and staff to set up live meeting sessions where users can collaborate on projects within a private space.
- For more information on those products, please visit the G Suite Answers Page and Teams Answers Page respectively
Getting software
- Office365 Suite - Go to http://portal.office.com/ and enter your SU email for access to the Office365 suite to download Microsoft Word, Excel, PowerPoint, and more. Only available for active students, faculty, and staff.
- iSchool Students - Visit the iSchool Student Software Access instructions page or access the RLab
- School of Engineering Students - Access the ECS remote lab
- Whitman Students, Faculty, and Staff - Access the Whitman remote lab
- School of Architecture Students - Visit the School of Architecture Software page for info about free software and where to buy purchasable software
- Faculty or staff - Contact IT personnel for software installation requests (see Contact information for distributed staff section above)
- SU Book Store - Software students may need for classes that is not provided by their school or college may be purchased at the Book Store.
General
Safe Computing
In order to make sure that your remote experience with the college works without error, you'll want to make sure that you're taking the steps to protecting yourself from online threats. This can range from not clicking on links you aren't aware of, to making sure your passwords get regularly changed, to not sharing files or personal data to people you aren't sure of. For more specific information, please refer to our Safe Computing Answers page.
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