Are you working remotely, traveling, or simply unable to visit campus due to prolonged campus or building closures? Information Technology Services (ITS) has provided this page to help guide you through preparation to and conducting working or teaching remotely.
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Some faculty and staff may be eligible for a university issued laptop. If you require assistance with or would like to request a university issues laptop, please contact your academic or administrative support personnel. |
Microphone and Webcam
Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built in microphone and webcam. Users with computers that do not have them, or are simply looking for an improved experience, should consider investing in external solutions such as USB microphones and webcams.
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Whether you are on or off campus, an internet connection is required to access web-based applications and resources, as well as connect a device to a virtual private network (VPN) or to remote desktop solutions. Available networks on campus, as well as internet solutions off campus and on the go, are available in detail on the Networks page.
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Missing a key item listed above? Please first contact your academic or administrative support personnel to review available solutions. |
Working Remotely
Web Conferencing and Remote Meeting Tools
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MacOS computers require manual configuration to achieve a VPN connection.
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Manage Campus Phone Lines
Faculty and Staff members wishing may wish to configure their call forwarding or voicemail on their land lines should consult with the Landline Services Pagefor their campus phone line. Instruction to do so are available based your phone type below:
If you have any problems with setting up voicemail, please reach out to the Telecom Team at their phone 315 443 4730 or via email at telecom@syr.edumanaging your phone line or unsure which phone line type you have, please contact the telecommunications team by voice at 315.443.4730 or by emailing telecom@syr.edu.
Teaching and Learning Remotely
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For more information on those products, please visit the G Suite Answers Page and Teams Answers Page respectively
Getting software
Office365 Suite - Go to http://portal.office.com/ and enter your SU email for access to the Office365 suite to download Microsoft Word, Excel, PowerPoint, and more. Only available for active students, faculty, and staff.
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SU Book Store - Software students may need for classes that is not provided by their school or college may be purchased at the Book Store.
General
Safe Computing
In order to make sure that your remote experience with the college works without error, you'll want to make sure that you're taking the steps to protecting yourself from online threats. This can range from not clicking on links you aren't aware of, to making sure your passwords get regularly changed, to not sharing files or personal data to people you aren't sure of. For more specific information, please refer to our Safe Computing Answers page.
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