Are you working remotely, traveling, or simply unable to visit campus due to prolonged campus or building closures? Information Technology Services (ITS) has provided this page to help guide you through preparation and conducting working and teaching remotely.
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For both Windows and Mac computers, the built-in antivirus is recommended. For more info about antivirus, visit the Antivirus Software page.
Microphone and Webcam
Many collaboration and remote meeting tools require the use of a microphone and have the option of using a webcam. Many, but not all, personal computers have a built in microphone and webcam. Users with computers that do not have them, or are simply looking for an improved experience, should consider investing in external solutions such as USB microphones and webcams.
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Whether you are on or off campus, an internet connection is required to access web-based applications and resources, as well as to connect a your device to a virtual private network (VPN) or to remote desktop solutions. Available networks on campus, as well as internet solutions off campus and on the go, are available in detail on the Networks page.
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Missing a key item listed above? Please first contact your academic or administrative support personnel to review available solutions. |
Working Remotely
Web Conferencing and Remote Meeting Tools
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In order to connect Windows computers to the VPN, Information Technology Services (ITS) has provided Window using a downloadable tool, called Syracuse University Remote Access, or SURA. Using SURA provides access to University network drives (H drive), connect to SU's VPN (virtual private network), use network printers at SU, and access your email via a web client.
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macOS
MacOS macOS computers require manual configuration to achieve a VPN connection.
Remote Desktop Solutions
Some University resources, such as shared drives and financial applications, are not accessible remotely simply using a VPN connection. In those cases, a remote desktop solution is required. Complete details on available remote desktop solutions are available on the Remote Access home page.
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Users who have a department managed desktop located on campus can request the ability to connect remotely. To request access, please contact your academic or administrative support personnel. |
Manage Campus Phone Lines
Faculty and Staff members may wish to configure call forwarding or voicemail for their campus phone line. Instruction to do so are available based your phone type below:
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If at any time you require additional assistance with Blackboard Collaborate, please contact the ITS Help Desk by voice at 315.443.2677 or by email at help@syr.edu. We are available Sunday-Thursday 8am-midnight EDT ET and Friday-Saturday 8am-5pm EDTET.
Other Collaboration Tools
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Please be advised that although other tools may be available from your specific department or college, they may not be available to the campus and support may be limited. Other third party applications not listed on the Web Conferencing Tools home page may be used at your own discretion. For the best experience possible, we strongly advise using the provided tools notated above. |
Additional Resource Links
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