Are you working remotely, traveling, or simply unable to visit campus and need to perform educational or work related tasks? This page is a compilation of resources available to users who need to teach, learn, or work remotelyto help guide you to the available resources that enable continuity of teaching, learning, and remotely working if users can’t physical be on campus.
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Whether you are on or off campus, an internet connection is required to access web-based applications and resources, as well as connect a device via VPN to a virtual private network (VPN) or to remote desktop solutions. Available networks on campus as well as internet solutions off campus are available in detail on the Networks page. |
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If you are having trouble connecting to your work computer, you must reach out to your distributed support personnel. The ITS Help Desk can only help with general connection issues. Contact info to DSP can be found at the School and College Support Contact Information Page |
Computers
Personal Desktops and Laptops
If you intend to work remotely using a
AD Laptops
- AD laptops are Syracuse University issued AD computers distributed by your department's IT personnel. To log in to an AD laptop, simply enter your NetID and password.
- If using a non-AD or personal computer off campus, access to sensitive resources will require a Remote Desktop connection which your IT distributed staff support can assist you with.
- If you run into any issues with your AD laptop contact your IT distributed staff support (see Contact information for distributed staff section below)
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- Syracuse University also offers tools to collaborate remotely via G Suite's Google Hangouts and Microsoft Teams which allow students, faculty, and staff to set up live meeting sessions where users can collaborate on projects within a private space.
- For more information on those products, please visit the G Suite Answers Page and Teams Answers Page respectively
Getting software
- Office365 Suite - Go to http://portal.office.com/ and enter your SU email for access to the Office365 suite to download Microsoft Word, Excel, PowerPoint, and more. Only available for active students, faculty, and staff.
- iSchool Students - Visit the iSchool Student Software Access instructions page or access the RLab
- School of Engineering Students - Access the ECS remote lab
- Whitman Students, Faculty, and Staff - Access the Whitman remote lab
- School of Architecture Students - Visit the School of Architecture Software page for info about free software and where to buy purchasable software
- Faculty or staff - Contact IT personnel for software installation requests (see Contact information for distributed staff section above)
- SU Book Store - Software students may need for classes that is not provided by their school or college may be purchased at the Book Store.
General
Safe Computing
In order to make sure that your remote experience with the college works without error, you'll want to make sure that you're taking the steps to protecting yourself from online threats. This can range from not clicking on links you aren't aware of, to making sure your passwords get regularly changed, to not sharing files or personal data to people you aren't sure of. For more specific information, please refer to our Safe Computing Answers page.
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