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What is Answers?
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Answers is, primarily, a knowledge base of technical self-help information. Content focuses on SU systems and technical services and includes solutions to common problems, how-to’s, FAQs, tips, and configuration advice.
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Many people have contributed to the information in Answers. While ITS's plan is to eventually check and moderate all content, we cannot currently guarantee the accuracy or relevance of all content.
Logging In
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Answers public knowledge base can be browsed anonymously and a wide range of information can be accessed, however the information presented is limited. To get the most out of Answers, log in with your NetID and Password to access additional restricted content and Intranet Spaces.
Navigating Answers
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There are many ways in which a user can navigate the content within Answers. Items such as Breadcrumbs, Page Trees, Navigation Bars, and Search Boxes all exist to make getting around Answers easier.
Search Box
In the search box you may enter any combination of words to receive a list of hits. Every page in Answers contains a search box in the upper right-hand corner to search pages and attachments.
For more searching tips: Searching Answers
Breadcrumbs
As you navigate deeper into Answers, you may find yourself wondering where you are. One of the easiest ways to find out is to look at the Breadcrumbs. The Breadcrumbs are found at the top of every Page, right below the Top Navigation Bar. Breadcrumbs let you go up levels in the page hierarchy to move around Answers.
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Each item in the Breadcrumbs represents a Page in the hierarchy above the current Page within the Space. Click on any of the links in the list to move to that location.
Child Pages
The Child Pages presents you with a list of the Child Pages of the current Page, as well as the Parent Page. This option will be available only when the sidebar is collapsed, and can be accessed by clicking on the Child Pages icon denoted below in the image. This will only display the Child Pages of the current page, and you cannot navigate all of the Pages within the Space through here!
Page Tree
The Page Tree gives you access to the entire structure of the Pages within the Space. It can be used for quick navigation by expanding through all of a Page's Child Pages, thus eliminating the need to click Page by Page to navigate to where you need to go. To access the Page Tree, expand the sidebar by clicking the ">>" icon on the bottom left, and it will be displayed within.
Spaces Versus Pages
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Within Answers, the content is divided into Spaces and then into Pages to allow for easier discovery of information. Below lists the differences between Spaces and Pages.
Spaces
A Space is a primary section that contains a collection of related Pages. Each Space is individually owned and managed by it's Space Owner(s).
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To access the Space directory, select the Spaces dropdown from the top navigation bar, then select Space directory.
Pages
A Page is what contains the content within a Space. A Page can include text, images, attached files, tables, and much more to represent the information that it is trying to convey. A Page can also have sub-Pages to the n-th degree, thus allowing for a high level of organization and separation so that information is easier to locate.
Additional Documents for Answers Content Help
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More help pages for working on Answers pages and content is available from the Answers Content Help page.
Answers Training Sessions
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ITS holds training monthly training sessions on using Answers, from covering the basics, to administrating your space. See the following page on the available upcoming training sessions and how to sign-up: /wiki/spaces/ITHELP/pages/159942163
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Content Editing Policy and Information
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Only users who have specifically been assigned edit or create permissions can modify and/or add content within Answers. For additional help on creating, editing, or managing content, go to the Answers Content Help page.
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Please visit the Answers editing policy before creating content on Answers: Answers' Editing Policy
Requesting a New Space in Answers
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Send an email to aascsys@syr.edu. Include the desired space name and a contact person for the space.
Contact Us
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If you cannot find the answers you need, request help by contacting the ITS Help Desk at help@syr.edu or by calling (315) 443-2677 (see Support Services for hours of support).
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