About Generic Accounts
Generic accounts are useful for several purposes: department email and/or calendaring, testing and/or other application support, and occasionally for cases where the account needs to be used by more than one person over time for a specific resource. Additionally, departments may request that a former employee's account be converted to a generic account so that content (email, saved files, etc.) can be managed.
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Instructions for Service Center consultants are in Answers (login required) : Creating generic accounts