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The last day to access your syr.edu account will be 12 months from your last class taken at the University. It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

How should I prepare for changes to my syr.edu account access?

If you are a current student, we recommend that you begin to prepare for the transition away from your syr.edu account prior to graduation.  We recommend taking the following actions:

• • If you do not already have one, create a new email address with another provider to allow you to receive email and store important documents moving forward. Choose an email address that reflects your professionalism and is easily recognizable to potential employers or professional contacts.
  • Download or transfer any important documents and emails from your syr.edu account before you lose access.You may simply choose to manually forward them to another email provider.
  • Update your log-in credentials for websites and apps that are connected to your syr.edu email, as your log-in experience may be affected once your syr.edu account is deactivated. While your username will still work once your email account is closed, you will have an issue if you forget your password and need to access your syr.edu email address. We recommend updating your email address associated with those accounts to prevent any disruption in access. 
  • Provide your new email address to Syracuse University’s Office of Alumni Engagement and Annual Giving by visiting the Alumni Update webpage, so that we can keep you informed of alumni programs and services.

There are two ways to provide a current non-syr.edu email address:

Send an email to records@syr.edu with any information that needs to be updated

Go to https://alumniupdate.syr.edu and add any new or updated information. Your alumni record will be updated.

What will happen to my access to email resources and OneDrive files after the retention policy changes?

After 12 months from your last registered class, access to the university resources will be denied. Then Shortly afterwards your emails and files will be deleted.  It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

Will I still be able to access my student records and transcripts after the retention policy changes?

Your student record will remain intact in MySlice, Blackboard, and other systems. Your transcript can be ordered by going to Parchment (link to Parchment with directions).

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While access to some university resources may be affected by the retention policy changes, you will still have access to your transcript. You can order your transcript by following the directions provided on the The Office of the Registrar's website.

I have important documents and emails stored in my syr.edu account. How can I retrieve them before I lose access?

It's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.  In most cases you can manual forward your eMail to a non -syr.edu email account or export them to your local device and save your OneDrive files to your local device.  For more information.

*OneDrive - Full sync to their Certainly! To begin transferring your email and files, please follow these directions:

*Email – they can export to local device.   <add link to direction on how to do this>

*Email – they can export to OneDrive - Full sync to their local device.  <add link to direction on how to do this>

If you encounter any difficulties or need further assistance during the transfer process, please don't hesitate to reach out to the IT Help Desk. Our team is here to assist you with any questions or concerns you may have.

I am a former student who is returning to Syracuse University. Will I regain access to my syr.edu account?

Returning students may regain access to their syr.edu accounts if it is less than 12 months .  After 12 mounts since their last class. However, if it has been 12 months or longer, you will be given a clean eMail email and OneDrive account upon your return. It's important to note that even if you are unsure if given a clean account, you will retain your previous email address, NetID, and SUID. If you are unsure whether you will be returning before the 12 months-month mark, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

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Students will retain access to their syr.edu accounts up to 12 months since your last class taketaken.  After 12 months you will lose access to eMail and OneDrive account. if you are unsure if you will be returning before the 12 months, it's recommended that you download or transfer any important documents and emails from your syr.edu account before you lose access.

How should I prepare for changes to my syr.edu account access?

If you are a current student, we recommend that you begin to prepare for the transition away from your syr.edu account prior to graduation. Alumni who are currently using their syr.edu accounts should access them by INSERT DATE HERE to prepare for this change. We recommend taking the following actions:

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All emails to my syr.edu email address are forwarded to another email I check more often. Will that also stop? 

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Your access to websites and apps using your syr.edu email for login may be affected once your syr.edu account is deactivated. We recommend contacting the respective services and updating your email address associated with those accounts to prevent any disruption in access.

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There are two ways to provide a current non-syr.edu email address:

Send an email to records@syr.edu with any information that needs to be updated

Go to https://alumniupdate.syr.edu and add any new or updated information. Your alumni record will be updated.

What can I do to keep my syr.edu eMail address? Can I paid to keep?

At this time, there is no option available to retain or pay to keep your syr.edu email address after you are no longer eligible for access to university resources.  As such, we recommend taking proactive measures to transition to an alternative email address for continued communication and correspondence.

Can you help me transfer my eMail and Files?   <Can Andrew or Ryan provide information >

Certainly! To begin transferring your email and files, please follow these directions:

Here are the directions to save your eMails to your local device.

Here are the instructions to save your OneDrive files to your local device.

If you encounter any difficulties or need further assistance during the transfer process, please don't hesitate to reach out to the IT Help Desk. Our team is here to assist you with any questions or concerns you may have.

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