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What is Answers?

Answers is, primarily, a knowledge base of technical self-help information. Content focuses on SU systems and technical services and includes solutions to common problems, how-to’s, FAQs, tips, and configuration advice. 

Answers is a publicly available system run by ITS-AASC at Syracuse University. Anyone on the internet can view the content unless it has been specifically restricted (by default, content is not restricted).  Private or personal information should not be included in Answers. . 

Answers is also a working intranet system for internal collaboration by departments, groups, and project teams.  Intranet Spaces, in Answers, are configured as restricted areas, not publicaly available. You must have an AD account to log into SUshare.  Use your netid and password.

Many people have contributed to the information in Answers. While ITS's plan is to eventually check and moderate all content, we cannot currently guarantee the accuracy or relevance of all content.

Logging In

Answers public knowledge base can be browsed anonymously and a wide range of information can be accessed, however the information presented is limited. To get the most out of Answers, log in with your NetID and Password to access many more pieces of contentadditional, restricted, content and Intranet Spaces.

My Department/Team would like a new Public Knowledge Base or Intranet Space on Answers.  How do I get one set up?

Send an email to aascsys@syr.edu.  Include the desired space name and a contact person for the space.

Navigating Answers

There are many ways in which a user can navigate the content within Answers. Items such as Breadcrumbs, Page Trees, Navigation Bars, and Search Boxes all exist to make getting around Answers easier. 

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