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What is Answers?

Answers is a knowledgebase knowledge base of technical self-help information. Content focuses on SU systems and technical services and includes solutions to common problems, how-to’s, FAQs, tips, and configuration advice. 

Many people have contributed to the information in Answers. While ITS's plan is to eventually check and moderate all content, we cannot currently guarantee the accuracy or relevance of all content.

Navigating Answers

There are many ways in which a user can navigate the content within Answers. Items such as Breadcrumbs, Page Trees, Navigation Bars, and Search Boxes all exist to make getting around Answers easier. 

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In the search box you may enter any combination of words to receive a list of hits. Every page in Answers contains a search box in the upper right-hand corner to search pages and attachments.

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For more searching tips: Searching Answers

Breadcrumbs

As you navigate deeper into Answers, you may find yourself wondering where you are. One of the easiest ways to find out is to look at the "breadcrumbs." Breadcrumbs. The Breadcrumbs are found at the top of every Page, right below the Top Navigation Bar. Breadcrumbs let you go up levels in the page hierarchy to move around Answers. 

To see view the "breadcrumbsBreadcrumbs, " click on the dotted arrow "..." above the page title. 

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A list containing the pages above the current page in the page hierarchy will be displayed.  Image Added

After clicking the "...," the Breadcrumbs will expand showing exactly where you are within a Space.

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Each item in the Breadcrumbs represents a Page in the hierarchy above the current Page within the Space. Click on any of the links in the list to move to that location.

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You can also browse related pages by expanding out levels in the grey sidebar on the left. 

Child-page view

While the sidebar is collapsed you will have an option to view child pages quickly.

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Page-tree view

Expand the sidebar to view the whole page tree. Click the button at the bottom of the sidebar to expand the menu.

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Also note that pages can be expanded to so more child pages by clicking the arrow next to the page if present.

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Child Pages

The Child Pages presents you with a list of the Child Pages of the current Page, as well as the Parent Page. This option will be available only when the sidebar is collapsed, and can be accessed by clicking on the Child Pages icon denoted below in the image. This will only display the Child Pages of the current page, and you cannot navigate all of the Pages within the Space through here!

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Page Tree

The Page Tree gives you access to the entire structure of the Pages within the Space. It can be used for quick navigation by expanding through all of a Page's Child Pages, thus eliminating the need to click Page by Page to navigate to where you need to go. To access the Page Tree, expand the sidebar by clicking the ">>" icon on the bottom left, and it will be displayed within.

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Spaces

Spaces hold related information.  To view a list of all spaces available on Answers, click on the "bars" icon to the left of the search box in the upper right hand corner of the screen and then select "spaces."    You may see a different list of spaces depending on whether you are logged into Answers or not. 

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