You can set up a generic generic account to receive requests for your Orange Tracker project. Basic email messaging is always part of an OT project and requires an email address with the form of <projectkey>@ot.syr.edu. New issues will then be created from emails sent to the email addresses with the following fields completed:
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2) Request the generic account using the generic account request form. See Generic Accounts (fka aka Vanity). Specify that the generic account should route to Orange Tracker. The generic account does not have to use the OT Project Key naming but it is recommend for good housekeeping. It does have to route (Redirect) to the OT project email address which by default is in the form <projectkey>@ot.syr.edu.