Syracuse University established an organizational account in Google Apps for Education (GAFE is now called G Suite for Education) that is that will be managed by the Information Technology and Services (ITS) department. This organizational account provides Syracuse University’s SU’s students, faculty , and staff , with a wide array of Google cloud-based services and provides new tools for collaboration, teaching , and learning. A list of Google services and products accessible through SU Google user accounts is set out provided below.
Your SU
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Google Apps Account
SU Google accounts are in the format of NetID@g.syr.edu.Your SU Google account should be NetID@g.syr.edu. Note the g.syr.edu domain that distinguishes this account as your SU Google account. To activate or use your SU Google account simply navigate to any of the supported Google services and enter your full SU Google account in the Email/Username (NetID@g.syr.edu), leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University’s Single Sign-On (SSO) page where you can enter your NetID and NetID password to complete the log in process. Once you’ve signed into SU’s Single Sign-On page you should be automatically redirected back to the original Google service.
SU Google user accounts are synchronized four times a day, weekly, with SU's Active Directory; meaning new student's, faculty, and staff should receive access to their SU Google account within one week hours after entering the AD system.All Google Apps accounts for SU students, faculty, and staff will be authenticated against the Identity Management (IDM) group's Ping
Syracuse University's Single Sign-On System
SU’s Single Sign-On (SSO) system . When allows a user attempts to log in to any Google service using their netID@g.syr.edu, they will be redirected to the secure Ping SSO page requesting the user's NetID and associated password. After providing these credentials, the user should be redirected back to the original service.into several different services without having to provide their NetID and NetID password multiple times. Like any other account, be sure to log out of your account and close any browsers before leaving a shared workstation to prevent unauthorized access to your accounts.
Google Play, Google Wallet, Purchases, and Content
Purchases, downloads, and all other content associated with your @g.syr.edu account is not insured or guaranteed by Syracuse University. In the event that Syracuse University or Google terminate or modify, in part or in whole, Google Apps for Education, Syracuse University makes absolutely no guarantees regarding emails, documents, downloads, or purchases associated with @g.syr.edu accounts.
Services available for Syracuse University's Google Apps for Education (G Suite for Education)
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Calendar
Classroom
Google Talk/Hangouts Hangouts
Contacts
Sites (previously called Mobile)
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Other Services:
Chrome Management
Chrome Web Store
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Google+
Location History
YouTube
Marketplace Apps:
None
For further information about these services, please refer to Google's documentation on eachNote: Other Google services and products not listed here may also be available such as Google Translate, Google Books, etc.
Google+
Users may optionally setup a public Google+ account as part of their SU Google account. Users will have to provide a date of birth and common name to use Google+ features. User's who fail to provide a date of birth showing that they are at least 13 years of age will have their entire SU Google account suspended until they follow Google's age verification procedure to prove they meet the age requirements. SU Google users intending to use Google+ are urged to provide a valid date of birth showing they are at least 13 years of age as Syracuse University and ITS have no control over the state of accounts suspended due to age restrictions and such suspensions must be resolved through Google's age verification process. Age verification requires providing government issued identification or credit-card information to Google as part of it's age verification process.
Like any other Social Media or On-Line profile, information you provide to Google+ and other Google services and products may be seen by other users and third parties. Please be sure to carefully read the Terms & Conditions and Privacy Policies of any Google service or product your intend to use and comply with all applicable laws such as FERPA, HIPPA, and CIPA regulations. For more information about Syracuse University’s Information Technology policies see http://supolicies.syr.edu/it/.
How to turn on or turn off Google+ as a user
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Additional Information on how to set up your Google+ profile and privacy options for Google+ core services.
YouTube
YouTube is outside of the core services offered by Google for the G-Suite, formerly known as Google Apps for Education Suite. As such, basic access for users restricts usage unless users also enable their Google+ accounts. An example of this is that you will get an error if you try to upload a video or create a YouTube channel. Try setting up the Google+ page first.
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Secondary grouped calendars may be shared externally with full viewing rights that include meeting/event details. Users must designate calendars with these viewing rights under the Share this Calendar tab when looking at Calendar settings where you can select to make the calendar public and customize details. For more information on how to use your G Suite calendar sharing options: https://support.google.com/a/answer/60765?hl=en&ref_topic=25373
Google Apps Support and Policy
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies. Specific guidance for the use of any cloud-based service may be found in the University’s “Cloud Based Storage and University Data Standard” which restricts the use of confidential (i.e. SS#, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud-based services.
The services provided through Syracuse University's Google Apps accounts are products and services that are developed and maintained by Google Inc. As such, application level support questions should be directed to Google. Syracuse University will offer account management related support including account creating, account suspension, password resets, and authentication related questions.
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If you believe you have permanently deleted your files, you can submit a request to have the documents recovered within 25 days of the time you deleted the file. However, this will recover all files deleted from the trash within that same time-frame. Please try to be as specific as possible when submitting a request.
F.A.Q.
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Q: Google says, “The email or password you entered is incorrect.”
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University’s Sign-On page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
Q: Can I use my @g.syr.edu account with Chromebooks or Mobile Devices?
A: Currently Google does not offer support of account syncing for Google Apps Accounts using Single Sign On (SSO) to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Apps accounts.
Q: How much space is available for Google Drive?
A: No space limit is listed for g.syr.edu Google Drive account users.
Q: What happens to my account when I am no longer affiliated with Syracuse University?
A: If you cannot use your SU NetID because you are no longer with the university, you will also not have access to your g.syr.edu account. Your account and all of its information will be suspended. In order to retrieve your data, contact the ITS Service Center using the contact information below.
Further Questions
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Please contact the ITS Service Center at help@syr.edu or (315)-443-2677 for further questions.
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