Syracuse University established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account provides SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. A list of Google services and products accessible through SU Google user accounts is provided below.
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Faculty and Staff need to be particularly aware of the implications of using Google's Consumer Services as they may not offer the same degree of protections and precautions related to FERPA and HIPAA that are available with Google App's Core Services for Education. If you have any questions about the appropriate uses for a particular service, please contact the ITS Support Staff at help@syr.edu or (315)-443-2677.
Core Services:
Google Drive (Previously called Google Docs)
Gmail
Calendar
Classroom
Hangouts
Contacts
Other Services:
Chrome Management
Chrome Web Store
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Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies. Specific guidance for the use of any cloud-based service may be found in the University’s “Cloud Based Storage and University Data Standard” which restricts the use of confidential (i.e. SS#, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud-based services.
The services provided through Syracuse University's Google Apps accounts are products and services that are developed and maintained by Google Inc. As such, application level support questions should be directed to Google. Syracuse University will offer account management related support including account creating, account suspension, password resets, and authentication related questions.
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Visit the Google Apps user guide to accessibility for information on using Google Apps with assistive technology, including screen readers in both Windows and Mac environments.
Restoring Gmail and Drive data
Users that have recently deleted something from either their Google Drive account may be able to restore the documents themselves using the following steps:
- In your web browser, go to drive.google.com/drive/trash
- Right-click the document, then select Restore
If you believe you have permanently deleted your files, you can submit a request to have the documents recovered within 25 days of the time you deleted the file. However, this will recover all files deleted from the trash within that same time-frame. Please try to be as specific as possible when submitting a request.
F.A.Q.
Q: Google says, “The email or password you entered is incorrect.”
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University’s Sign-On page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
Q: Can I use my @g.syr.edu account with Chromebooks or Mobile Devices?
A: Currently Google does not offer support of account syncing for Google Apps Accounts using Single Sign On (SSO) to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Apps accounts.
Q: How much space is available for Google Drive?
A: No space limit is listed for g.syr.edu Google Drive account users.
Q: What happens to my account when I am no longer affiliated with Syracuse University?
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