Google Apps at SU
Syracuse University recently established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account provides SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. A list of Google services and products accessible through SU Google user accounts is provided below.
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SU Google Apps Account
Your SU Google account should be accounts are in the format of NetID@g.syr.edu. Note the g.syr.edu domain that distinguishes this account as your SU Google account. To activate or use your SU Google account simply navigate to any of the supported Google services, like Gmail, YouTube, or Google Drive, and enter your full SU Google account in the Email/Username (NetID@g.syr.edu), leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University's Single Sign-On page where you can enter your NetID and NetID password to complete the log in process. Once you've signed into SU's Single Sign-On page you should be automatically redirected back to the original Google service.
The first time you sign-in to your SU Google account you will be required to read and accept the Terms of Service and Privacy Policy as provided by Google.
Syracuse University's Single Sign-On System
SU's Single Sign-On (SSO) system allows a user to log into several different services without having to provide their NetID and NetID password multiple times. Like any other account, be sure to log out of your account and close any browsers before leaving a shared workstation to prevent unauthorized access to your accounts.
Policy for use of SU's Google Apps Service
Individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies.
Google Services Available through SU Google User Accounts
- Google Drive (Previously called Google Documents)
- Google Calendar
- Gmail
- Google Chrome Sync
- Google Contacts
- Google+
- Google Hangouts
- YouTube
- Google Groups
- Picasa Web Albums
Note: Other Google services and products not listed here may also be available such as Google Translate, Google Books, etc.
SU Google user accounts are synced weekly from SU's AD directory meaning new student's, faculty, and staff should receive access to their SU Google account approximately one week after entering the AD system. Only a user's NetID, first, and last name are synced to the Google Apps system. Authentication is managed by the Identity Management Group's Ping-SSO system. All student's, faculty, staff, and alumni should already have access to their SU Google account if they meet the syncing criteria listed below.
Only AD accounts that meet the following criteria are synced to Google:
- Must have a userPrincipalName attribute
- sAMAccountName (NetID) does not contain a dash
- mail attribute contains only valid email characters
- has at a CN set to one of the main schools, departments, organizational units (e.g. CN="MAXWELL", "ITS", "ALUMNI")
Core Services:
Google Drive (Previously called Google Docs)
Google Calendar
Google Talk/Hangouts
Google Contacts
Google Groups
These core services are governed by a contract between Syracuse University and Google Inc. Information stored in any of these Core Services is not indexed by Google and therefore such data is not publicly searchable nor used to serve ads. Syracuse University also offers several Consumer Services from Google. By using these Consumer Services you are entering into an agreement directly with Google Inc. Data created with or stored in these Consumer Services is not owned or maintained in any way by Syracuse University and is governed by Google's Terms of Service and Privacy Policy.
Faculty and Staff need to be particularly aware of the implications of using Google's Consumer Services as they may not offer the same degree of protections and precautions related to FERPA and HIPAA that are available with Google App's Core Services for Education. If you have any questions about the appropriate uses for a specific service please contact the ITS Support Staff at help@syr.edu or (315)-443-2677.
Consumer Services:
YouTube
Google+
Google News
Google Voice
Google Maps
Google Analytics
Google Books
Google Bookmarks
Google 3D Warehouse
Google Chrome Sync
Google Finance
Picassa Web Albums
For further information about these services please refer to Google's documentation on each.
Google+
Users may optionally setup a public Google+ account as part of their SU Google account. Users will have to provide a date of birth and common name in order to use Google+ features. User's who fail to provide a date of birth showing that they are at least 13 years of age will have their entire SU Google account suspended until they follow Google's age verification procedure to prove they meet the age requirements. SU Google users intending to use Google+ are urged to provide a valid date of birth showing they are at least 13 years of age as Syracuse University and ITS have no control over the state of accounts suspended due to age restrictions and such suspensions must be resolved through Google's age verification process.
Like any other Social Media or On-Line profile, information you provide to Google+ and other Google services and products may be seen by other users and third parties. Please be sure to carefully read the Terms & Conditions and Privacy Policies of any Google service or product your intend to use and comply with all applicable laws such as FERPA, HIPPA, and CIPA regulations. For more information about Syracuse University's Information Technology policies see http://supolicies.syr.edu/it/
Support
Questions regarding the use or troubleshooting of Google services or products should be directed to Google's documentation regarding the product or service. If you're having trouble logging into your SU Google account please check the FAQ below and then contact your ITS representative for account assistance.
F.A.Q.
Q: Google says, "The email or password you entered is incorrect."
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University's Sign-On page I receive the message, "Sorry! We didn't recognize the username or password you entered. Please try again."
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
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Age verification requires providing government issued identification or credit-card information to Google as part of it's age verification process.
Google Apps and Ping
All Google Apps accounts for SU students, faculty, and staff will be authenticated against the Identity Management (IDM) group's Ping Single Sign-On (SSO) system. When a user attempts to login to any Google service using their netID@g.syr.edu they will be redirected to the secure Ping SSO page requesting the user's NetID and associated password. After providing these credentials the user should be redirected back to the original service. Please refer to the IDM group's documentation about Ping and the SSO system for further information.
Google Apps Support and Policy
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies. Specific guidance for the use of any cloud based service may be found in the University’s “Cloud Based Storage and University Data Standard” which restricts the use of confidential (i.e. SS#, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud based services.
The services provided through Syracuse University's Google Apps accounts are products and services that are developed and maintained by Google Inc. As such, application level support questions should be directed to Google. Syracuse University will offer account management related support including account creating, account suspension, password resets, and authentication related questions.
Further Questions
Please contact the ITS Service Center at help@syr.edu or (315)-443-2677 for further questions.