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Pre-existing Google Apps Accounts

Accounts Pre-existing accounts in Google Apps that have an email address that ends in @syr.edu have now been moved into the University's new organizational account.

All content that you wish to retain and that is in the pre-existing account named with your SU email address must be moved to another personal account that is not part of the University’s Organizational account (this new account cannot not include @syr.edu in the user name). This is because we don’t have confirmation that this account actually belongs to you or anyone else associated with Syracuse University, and it is possible that someone other than you set up the account without your knowledge or consent. Therefore we are going to need to verify your account ownership and you may lose access to the pre-existing account. Your current data will also not be migrated. If you want to preserve your content it should be moved to a new personal account as soon as possible. We regret any inconvenience this may cause.

For more information, we encourage you to consult Google’s Transition readiness checklist. ITS will work with users of pre-existing accounts in January/February 2012 to verify the accounts and migrate the data and other content in these accounts to new personal accounts (or export the data if migration is not possible).

Google is transitioning all their accounts to a new computing infrastructure automatically on or soon after January 10, 2012. This date was set by Google and we cannot change it. For most users this process will require they acknowledge that the Google account identified with a SU email address is now an SU institutional account and that they agree to abide by the University’s Information Technology policies (http://supolicies.syr.edu/it/).  For complete information, visit Google’s Transition readiness checklist.

Conflicting Accounts

If you've used other Google products such as GBlogger, Picasa, Reader, or AdWords, outside of the ones you can access with a Google Apps account, you may have created a conflicting account.  A conflicting account is an account hosted on the Google Account infrastructure, created with the same email address as your Google Apps account name. This means that you have two accounts with the same account name, hosted on two different Google name-storing databases. One of these accounts needs to be renamed.

When the Google Apps account transitions into the new infrastructure, only one instance of an account name can appear in the new Google Account name-storing database. To resolve this conflict in account names, the content in your existing Google Account will need to be re-associated with a different personal account name:

1. The next time you sign in to your conflicting account, you will be asked to change the name you use to sign in, in order to continue accessing the content in your conflicting account.
2. The content in your conflicting account will not be automatically merged with the content in the Google Apps account identified with your SU email address. If you want to retain any content you must choose to create a new personal Gmail account with a different account name (that does not end in “@syr.edu”).

Questions?

Please contact the ITS Service Center at help@syr.edu or (315)-443-2677.