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Syracuse University established an organizational account in Google Apps for Education (now called G Suite) that will be managed by the Information Technology and Services (ITS) department. This organizational account provides Syracuse University’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. A list of Google services and products accessible through SU Google user accounts is provided below.
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All Google Apps accounts for SU students, faculty, and staff will be authenticated against the Identity Management (IDM) group's Ping Single Sign-On (SSO) system. When a user attempts to login to any Google service using their netID@g.syr.edu they will be redirected to the secure Ping SSO page requesting the user's NetID and associated password. After providing these credentials the user should be redirected back to the original service.
Services available for Syracuse University's Google Apps for Education (G Suite for Education)
These core services are governed by a contract between Syracuse University and Google Inc. Information stored in any of these Core Services is not indexed by Google and therefore such data is not publicly searchable nor available to be used to serve ads. Syracuse University also offers several Consumer Services from Google. By using these Consumer Services you are entering into an agreement directly with Google Inc. Data created with or stored in these Consumer Services is not owned or maintained in any way by Syracuse University and is governed by Google's Terms of Service and Privacy Policy.
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Sites (previously called Mobile)
Consumer Services:
Chrome Management
Chrome Web Store
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Google+
Location History
YouTube
Marketplace Apps:
None
For further information about these services please refer to Google's documentation on each.
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Secondary grouped calendars may be shared externally with full viewing rights that includes meeting/event details. Users must designate calendars with these viewing rights under the Share this Calendar tab when looking at Calendar settings where you can select to make the calendar public and customize details. For more information on how to use your G Suite calendar sharing options: https://support.google.com/a/answer/60765?hl=en&ref_topic=25373
Google Apps Support and Policy
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies. Specific guidance for the use of any cloud based service may be found in the University’s “Cloud Based Storage and University Data Standard” which restricts the use of confidential (i.e. SS#, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud based services.
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Visit the Google Apps user guide to accessibility for information on using Google Apps with assistive technology, including screen readers in both Windows and Mac environments.
F.A.Q.
Q: Google says, “The email or password you entered is incorrect.”
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University’s Sign-On page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
Q: Can I use my @g.syr.edu account with Chromebooks or Mobile Devices?
A: Currently Google does not offer support of account syncing for Google Apps Accounts using Single Sign On (SSO) to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Apps accounts.
Q: How much space is available for Google Drive?
A: No space limit is listed for g.syr.edu Google Drive account users.
Q: What happens to my account when I am no longer affiliated with Syracuse University?
A: If you cannot use your SU NetID because you are no longer with the university, you will also not have access to your g.syr.edu account. Your account and all of its information will be suspended. In order to retrieve your data, contact the ITS Service Center using the contact information below.
Further Questions
Please contact the ITS Service Center at help@syr.edu or (315)-443-2677 for further questions.
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