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Syracuse University recently established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account provides SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. A list of Google services and products accessible through SU Google user accounts is provided below.
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Faculty and Staff need to be particularly aware of the implications of using Google's Consumer Services as they may not offer the same degree of protections and precautions related to FERPA and HIPAA that are available with Google App's Core Services for Education. If you have any questions about the appropriate uses for a specific service please contact the ITS Support Staff at help@syr.edu or (315)-443-2677.
Core Services:
Google 
Google Drive (Previously called Google Docs)
Gmail
Calendar
Classroom
Google 
Gmail
Calendar
Classroom
Google Talk/Hangouts
Contacts
Mobile
Contacts
Sites (previously called Mobile)
Consumer Services:
Chrome Management
Chrome Web Store
Google Analytics
Google Chrome Sync
Google Developers Console
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Google+
Location History
YouTube
Marketplace Apps:
None
For further information about these services please refer to Google's documentation on each.
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Users may optionally setup a public Google+ account as part of their SU Google account. Users will have to provide a date of birth and common name in order to use Google+ features. User's who fail to provide a date of birth showing that they are at least 13 years of age will have their entire SU Google account suspended until they follow Google's age verification procedure to prove they meet the age requirements. SU Google users intending to use Google+ are urged to provide a valid date of birth showing they are at least 13 years of age as Syracuse University and ITS have no control over the state of accounts suspended due to age restrictions and such suspensions must be resolved through Google's age verification process. Age verification requires providing government issued identification or credit-card information to Google as part of it's age verification process.
Google Apps Support and Policy
Since the University is liable for the content stored in its organizational Google Apps account, individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies. Specific guidance for the use of any cloud based service may be found in the University’s “Cloud Based Storage and University Data Standard” which restricts the use of confidential (i.e. SS#, Credit Card Information, Privacy Information, Health Information, FERPA Data, research data) or Enterprise (financial, contract, legal, or other SU business information) data within any cloud based services.
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Visit the Google Apps user guide to accessibility for information on using Google Apps with assistive technology, including screen readers in both Windows and Mac environments.
F.A.Q.
Q: Google says, “The email or password you entered is incorrect.”
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University’s Sign-On page I receive the message, “Sorry! We didn’t recognize the username or password you entered. Please try again.”
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
Q: Can I use my @g.syr.edu account with Chromebooks or Mobile Devices?
A: Currently Google does not offer support of account syncing for Google Apps Accounts using Single Sign On (SSO) to some mobile devices, such as devices running Android versions older than 2.1, or Chromebooks. Devices running Android 2.1 or newer can use the Browser sign-in option to sync their Google Apps accounts.
Q: How much space is available for Google Drive?
A: No space limit is listed for g.syr.edu Google Drive account users.
Q: What happens to my account when I am no longer affiliated with Syracuse University?
A: If you cannot use your SU NetID because you are no longer with the university, you will also not have access to your g.syr.edu account. Your account and all of its information will be suspended. In order to retrieve your data, contact the ITS Service Center using the contact information below.
Further Questions
Please contact the ITS Service Center at help@syr.edu or (315)-443-2677 for further questions.
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