Syracuse University recently established an organizational account in Google Apps that will be managed by the Information Technology and Services (ITS) department. This organizational account may ultimately provide provides SU’s students, faculty and staff with a wide array of Google cloud-based services and provides new tools for collaboration, teaching and learning. The actual suite of offerings will be determined once the pilot is completed.
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Email services will not be part of SU's Google Apps service. Students will continue to use SUmail for email, and faculty/staff will continue to use SU's Exchange environment. |
A list of Google services and products accessible through SU Google user accounts is provided below.
Your SU Google Apps Account
Your SU email address (NetID@syr.edu) identifies you as a member of the SU community and will be the name of your individual account within the SU's Google Apps service. This email address cannot be used as the name of other Google accounts, including any personal accounts. Your Google Apps password will be unique to Google Apps; the netid password that you use for MySlice, Blackboard, etc., will not be synchronized with Google Apps at this time (although the passwords may be synchronized in the future).If you are having trouble logging into your account in Google Apps: Google's Login Troubleshooter Google account should be NetID@g.syr.edu. Note the g.syr.edu domain that distinguishes this account as your SU Google account. To activate or use your SU Google account simply navigate to any of the supported Google services and enter your full SU Google account in the Email/Username (NetID@g.syr.edu), leave the password field blank and click the Sign-In button. You will be redirected to Syracuse University's Single Sign-On page where you can enter your NetID and NetID password to complete the log in process. Once you've signed into SU's Single Sign-On page you should be automatically redirected back to the original Google service.
Syracuse University's Single Sign-On System
SU's Single Sign-On (SSO) system allows a user to log into several different services without having to provide their NetID and NetID password multiple times. Like any other account, be sure to log out of your account and close any browsers before leaving a shared workstation to prevent unauthorized access to your accounts.
Policy for use of SU's Google Apps Service
Since the University is liable for the content stored in its organizational Google Apps account, individual Individual user accounts within the SU organizational account must comply with the University’s Information Technology policies: policies.
Pre-existing Google Apps Accounts
Pre-existing accounts in Google Apps that have an email address that ends in @syr.edu have now been moved into the University's new organizational account. ITS will work with users of pre-existing accounts in January/February 2012 to verify the accounts and migrate the data and other content in these accounts to new personal accounts (or export the data if migration is not possible).
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Google Services Available through SU Google User Accounts
- Google Drive (Previously called Google Documents)
- Google Calendar
- Gmail
- Google Chrome Sync
- Google Contacts
- Google+
- Google Hangouts
- YouTube
- Google Groups
- Picasa Web Albums
Note: Other Google services and products not listed here may also be available such as Google Translate, Google Books, etc.
Google+
Users may optionally setup a public Google+ account as part of their SU Google account. Users will have to provide a date of birth and common name in order to use Google+ features. User's who fail to provide a date of birth showing that they are at least 13 years of age will have their entire SU Google account suspended until they follow Google's age verification procedure to prove they meet the age requirements. SU Google users intending to use Google+ are urged to provide a valid date of birth showing they are at least 13 years of age as Syracuse University and ITS have no control over the state of accounts suspended due to age restrictions and such suspensions must be resolved through Google's age verification process.
Like any other Social Media or On-Line profile, information you provide to Google+ and other Google services and products may be seen by other users and third parties. Please be sure to carefully read the Terms & Conditions and Privacy Policies of any Google service or product your intend to use and comply with all applicable laws such as FERPA and CIPA regulations. For more information about Syracuse University's Information Technology policies see http://supolicies.syr.edu/it/). For complete information, visit Google’s Transition readiness checklist.
Conflicting Accounts
If you've used other Google products such as GBlogger, Picasa, Reader, or AdWords, outside of the ones you can access with a Google Apps account, you may have created a conflicting account. A conflicting account is an account hosted on the Google Account infrastructure, created with the same email address as your Google Apps account name. This means that you have two accounts with the same account name, hosted on two different Google name-storing databases. One of these accounts needs to be renamed.
When the Google Apps account transitions into the new infrastructure, only one instance of an account name can appear in the new Google Account name-storing database. To resolve this conflict in account names, the content in your existing Google Account will need to be re-associated with a different personal account name:
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Support
Questions regarding the use or troubleshooting of Google services or products should be directed to Google's documentation regarding the product or service. If you're having trouble logging into your SU Google account please check the FAQ below and then contact your ITS representative for account assistance.
F.A.Q.
Q: Google says, "The email or password you entered is incorrect."
A: Be sure to type in the full account address as the Email / Username (NetID@g.syr.edu). The password field should be left blank, as you will be redirected to SU’s sign-on page to complete the sign-in process.
Q: On Syracuse University's Sign-On page I receive the message, "Sorry! We didn't recognize the username or password you entered. Please try again."
A: Be sure you are entering your SU NetID and the associated NetID password. You can check and manage your NetID and password at https://its.syr.edu/netid/.
Q: How do I request or activate my SU Google account?
A: If you have an active SU NetID you can simply log into a supported Google service like Gmail, YouTube, or Google Drive then read through and accept the Terms of Service and Privacy Policies.
Questions?
Please contact the ITS Service Center at help@syr.edu or (315)-443-2677.