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Many people have contributed to the information in Answers. While ITS's plan is to eventually check and moderate all content, we cannot currently guarantee the accuracy or relevance of all content.
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Finding Information
In the search box you may enter any combination of words to receive a list of hits. Every page in Answers contains a search box in the upper right-hand corner to search pages and attachments.
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As you navigate deeper into Answers, you may find yourself wondering where you are. The easiest way to One of the easiest ways to find out is to look at your the "breadcrumbs." at the top of the screen . Breadcrumbs give you a graphical trail of where you are, including the current page. You can click on any of these "crumbs" to return to that pagelet you go up levels in the page hierarchy to move around Answers. To see the "breadcrumbs," click on the dotted arrow above the page title.
Pages can be added, edited or removed by anyone with the proper permissions. These pages are administrated by the owner/creator of the page who is responsible for setting up and maintaining the page and access restrictions.
Structure
There are two kinds of pages: parent pages and child pages. The parent pages will contain a group of child pages that are related to their specific topic. Parent pages will usually have an expandable menu to the left where you can view all the child pages available. A parent page will look like this:
Spaces
A list containing the pages above the current page in the page hierarchy will be displayed. Click on any of the links in the list to move to that location.
You can also browse related pages by expanding out levels in the grey sidebar on the left.
Spaces
Spaces hold related information. To view a list of all spaces available on Answers, click on the categories at the top of the screen (ex: ITS). These categories organize all the spaces into groups.
Non-Verified content
Currently, some content in Answers has not been verified to be accurate by ITS or an expert at SU. Previously, anyone with a netid could add content to Answers. While our aim is to eventually check and moderate all content, we cannot currently guarantee its accuracy or relevance. If you notice any factual discrepancies or errors, please send an email to help@syr.edu that includes the page URL. We will be focusing our future efforts on generating more verified content.
Restricted Content
Restricted spaces will only show on your dashboard if you are logged into answers and are allowed to access them. If you wish to create a space that only specific groups of people can see, contact ITS.
Independent Spaces
Answers hosts spaces for other departments within SU. Their spaces, called Independent Spaces, are completely separate from the rest. They are entirely run by the specific department and we cannot edit themthe "bars" icon to the left of the search box in the upper right hand corner of the screen and then select "spaces." You may see a different list of spaces depending on whether you are logged into Answers or not.
You will get a list of spaces organized by category ( ITS, General Computing, Colleges, Other SU). Expand out the categories to see a list of spaces within that category and then select a space.
Restricted Content
Some information is only available if you have permissions to view it. Log into Answers.syr.edu using your netid and password to find additional information. You can use the "Log in" link in the upper right hand corner of the screen to log into Answers.
Answers is Available on the internet
Answers.syr.edu is a publicly available system run by ITS-AASC at SU. Anyone on the internet can view the content unless it has been specifically restricted (by default, content is not restricted). Private or personal information should not be included in Answers.
Watching Pages
For information on how to turn off "Autowatch" or stop/start watching a page: https://answers.syr.edu/x/SIdnAQ
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Editing Policy, Glossary and Labels
Only users who have specifically been assigned rights in Answers to edit/create content can modify Answers information.
ITS has the access rights to change pages at their discretion without consent from the author, editors or contributors at any time, if the page does not follow or meet SU or Answers guidelines and policies.
- Adding offensive/malicious material (even to in personal or restricted spaces) will not be tolerated.
Answers Please visit the Answers editing policy before creating content on Answers: Editing Policy
Creating Content on Answers
If you have permission to create content on Answers, you can find help on adding/editing pages here: Creating Content
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Contact Us
If you cannot find the answers you need, help by contacting the ITS Help Desk at help@syr.edu or by calling (315) 443-2677 (see Support Services for hours of support). You can also fill out the web form at: Request Help
To request a change to a page, suggest new content for answers, comment on the system, or seek additional assistance, contact the ITS Help Desk at (315) 443-2677 or send an email to help@syr.edu.
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